Client Success Manager, CLARUS

The Client Success Manager is the link between our community college and technical school clients and the CLARUS Digital Operations team. The Client Success Manager serves as an expert on the client’s needs, goals, challenges, and expectations, and acts as both an advocate for the client and a representative for CLARUS. They will possess significant experience working both in teams and directly with clients, and show a strong affinity toward organizing project information and identifying client needs. Client Success Managers have a strong grasp on the digital capabilities and product offerings of CLARUS to fully understand the scope of work and deliverables, while successfully meeting the satisfaction of stakeholders in a timely manner.

Responsibilities:

• Client Relationship Management
• Act as the primary point of contact for clients, ensuring exceptional client satisfaction and long-term retention
• Develop and maintain strong, trust-based relationships with clients through regular communication and engagement
• Address and resolve client issues and concerns promptly, providing excellent support and ensuring client satisfaction
• Clearly communicate the progress of deliverables to internal and external stakeholders and ensure smooth transitions and consistent communication
• Campaign Execution and Delivery of Insights
• Review all client-provided assets to ensure digital marketing best practices are met and advise on provided creative, landing pages, and audience details as needed
• Ensure that CLARUS Ops team and/or any applicable vendor partners meet deadlines to launch campaigns on time while meeting the defined strategy and goals of the client
• Coordinate with internal teams, including but not limited to Project Managers, Digital Strategists, and Campaign Specialists to ensure seamless campaign execution
• Works in tandem with CLARUS Operations team to analyze campaign data to provide actionable recommendations and optimizations for future campaigns
• Ability to deliver high-level strategic reporting insights, highlighting key performance metrics and campaign outcomes
• Sales
• Cultivate consultative relationships with clients and package integrated solutions
• Manage sales process through to close and onboarding of new clients
• Develop and maintain a strong and consistent pipeline of renewal, growth, and new business sales opportunities to achieve annual sales goals
  
  

Qualifications:

• Demonstrated expertise in higher education enrollment management and/or marketing, preferably at a community college or regional college or university
• Strategic thinking and problem-solving ability to identify growth opportunities and develop effective sales strategies
• Entrepreneurial mindset to collaborate with business development leadership to identify opportunities and processes that support sales growth
• Flexibility to travel as required to meet with clients and attend industry events
• Exceptional organizational skills, multitasking capabilities, prioritization skills, and attention to detail
• Ability to build and nurture client and employee relationships
• Strong writing, presentation, and communication skills
• High levels of integrity, autonomy, and self-motivation
• Ability to quickly learn new processes, adapt to changing processes and technologies, and receive constructive feedback
• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint) and Google tools (Slides, Docs, Sheets)
• Effective communication and time management skills for a remote work environment as well as the ability to use/learn multiple technology platforms and switch between them on a regular basis
• Must be able to work at a computer for prolonged periods
  
  

Experience

• Bachelor’s degree; Communications, Business, Marketing, or Advertising preferred, or commensurate experience
• Experience working in a marketing, communications, or sales environment
  
  

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

• Private health/dental/vision
• 401(k) with company match
• Generous holiday and PTO package
• Flexible work environment (remote, in-office, and hybrid roles)
• Half-day summer Fridays
• Fun company events and laid-back culture
• Opportunities for advancement
• Industry exposure and professional development
• Growing company with a family feel
• Entrepreneurial approach and spirit
  
  

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.