Associate Director of Patient Safety, Complaints and Learning

Are you ready to lead and inspire at the forefront of patient safety and care? Kent and Medway Integrated Care Board (ICB) is looking for a visionary leader to spearhead our Patient Safety, Complaints, and Learning teams. As a pivotal figure in our organization, you will drive significant improvements in healthcare services for over 1.9 million residents, leveraging a budget of approximately £3.5 billion.

Role Overview

As the Associate Director, you will champion the development and implementation of a safer and more responsive healthcare system. This role not only requires a sophisticated understanding of patient safety frameworks but also an impassioned approach to leading change and fostering a culture of safety and learning across the healthcare spectrum.

Key Responsibilities

Develop strategic initiatives to enhance patient safety and integrate comprehensive learning systems across our services.

Provide expert guidance and oversight to the Patient Safety and Complaints teams, ensuring alignment with national safety standards and effective complaint resolution.

Engage with a variety of stakeholders, including the Chief Nursing Officer and Chief Medical Officer, to facilitate collaborative and matrixed working relationships.

Lead the adoption of the NHS Patient Safety Incident Response Framework (PSIRF) and the Learn from Patient Safety Events Service (LFPSE), ensuring these frameworks significantly impact our strategic objectives.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal, and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.

For further details / informal visits contact: Name: Hannah Owen Job title: Executive Assistant Email address: [email protected]

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