Supply Chain Customer Operations Director

We are seeking a dynamic and experienced individual to join the team of one of Europe's leading Fast-Moving Consumer Goods (FMCG) companies. This is an exciting opportunity for someone who has experience managing customer relationships, optimizing service levels through E2E Supply Chain process, driving digitalization and sustainability within supply chain operations.

Responsibilities:

• Manage Global Customer Relationships and take ownership of relationships with our client's global customers.
• Build strong relationships with customers to drive operational excellence.
• Optimize end-to-end (E2E) supply chain processes - identify areas where improvements can be made make recommendations on how those changes could lead optimized process flows.
• Define and implement a Customer Engagement (Collaboration) concept for the Supply Chain,.
• Drive digital transformation across all aspects of the business: you'll lead efforts to improve how our client delivers exceptional services to their customers across their global supply chain.
• Ensure sustainable practices are implemented throughout the organization.

Requirements:

• A Bachelor’s degree or higher education qualification relevant to Supply Chain Management or equivalent practical work experience.
• 10 years of demonstrably successful experience in Sales, Customer Service, Customer Operations, or Supply Chain within a multinational Consumer Goods environment.
• Excellent communication skills both verbal & written; fluency in Dutch and English required.
• Strong analytical capabilities including proficiency using Microsoft Excel.