The Application Support role is vital to our organization and involves ensuring the smooth operation of various software applications. Application Support specialists provide technical expertise to support, maintain, and enhance software applications used within the organization. They play a critical role in resolving technical issues, optimizing performance, and providing exceptional customer service to internal and external stakeholders.
Key Responsibilities
Provide technical support and troubleshooting for software applications
Install, configure, and maintain software applications
Collaborate with cross-functional teams to resolve application issues
Monitor application performance and optimize as necessary
Develop and maintain technical documentation and standard operating procedures
Assist in software testing and quality assurance processes
Respond to and resolve user support requests in a timely manner
Ensure compliance with security and data privacy regulations
Participate in application upgrade and enhancement projects
Conduct user training and provide technical assistance
Manage and maintain databases and data integrity
Contribute to continuous improvement of application support processes
Collaborate with vendors and external partners for application support
Stay current with industry best practices and technological advancements
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
Proven experience in application support or related technical positions
Proficiency in technical troubleshooting and problem-solving
Strong understanding of software development lifecycle and methodologies
Excellent communication and customer service skills
Ability to manage and prioritize multiple tasks effectively
Experience in software installation, configuration, and maintenance
Knowledge of database management and SQL
Understanding of ITIL framework and best practices
Familiarity with network and infrastructure components
Certifications in relevant technologies or applications (e.g., Microsoft, Oracle, SAP)
Ability to work collaboratively in a team environment
Attention to detail and commitment to quality
Analytical mindset and continuous improvement orientation
Skills: customer service,application support services,sql,core banking,customer relationship management (crm)
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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