Senior Cloud Operations Engineer (Hybrid)

Job Title: Senior Cloud Operations Engineer

Department: Cloud Operations

Location: Hybrid

Status: Full Time Exempt

Are you looking to join a team where “corporate values” aren’t just words on the website but instead are the genuine beliefs of the team? Where the people are smart, hardworking, fun, and loving? A place where the talk is walked?

That’s Kasasa! There are 4 values that define our company culture – Interdependence, Empowered Ownership, Badassitude, and Love – Together these values form THE PATCH. Elevate is the wrapper around the whole Patch reminding us to seek the “highest form” of our values.

If you feel that our company values align with your own, please apply! If you don’t, we encourage you to find a company whose values do!

Our values are a living commitment to one another. It defines everything we do, including how we build products, serve our clients, plan for the future, and work together. It is our uncompromising promise to one another, our communities, and our clients.

• Interdependence - Only team wins count. I take responsibility for my team’s success. My Team is Kasasa. I hold my shield for all of us.
• Empowered Ownership - I know my goals. If they’re to be, it’s up to me.
• Badassitude - I am passionate about what I do because I understand why it matters. I will courageously face challenges, seeing each one as a steppingstone toward growth.
• Love - We boldly bring love to the workplace and the world.
• ELEVATE - I CREATE THE HIGHER POSSIBILITY.

ONLY THE BADASS NEED APPLY!

We’re looking for much more than qualified applicants! We’re looking for people who “relentlessly give a sh!t” (Or “RGAS” for short; this is a component of our Badassitude value)! We want individuals who will courageously face challenges. We don’t settle for good enough. At Kasasa, we have the determination, grit, and hustle to create excellence.

Kasasa’s mission is to inspire and elevate community financial institutions to be the source for love and financial wellbeing in their communities. Kasasa employees (Spartans) are passionately dedicated to this mission and lead the way – sharing our “love” with the world – through our words and actions – via community service and outreach. Expect to get involved and make an impact if you expect to be a Spartan.

As Spartans once did, we stand together and inspire others to join us in our mission. Stronger together and united by core values, we are more than a team. We are a Phalanx!

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job, nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for Kasasa other work duties not specifically listed herein. Management reserves the right to modify, defer, or rescind this position description at any time, with or without prior notice.

Role Overview

The Senior Cloud Operations Engineer’s primary responsibility is to provide the technical leadership and effective provisioning, configuring, operation, and maintenance of cloud infrastructure while embodying the Patch Values. This person will participate in technical research and development to enable continuing innovation within the infrastructure. This position is a leader in the technology realm and works closely with architects and developers to design and implement enterprise solutions.

Responsibilities

1. Infuse the Patch Values into your work ethic, every day and every interaction
2. Provide leadership and vision for continuous improvement to all technology teams
3. Deploy, automate, maintain, and manage AWS cloud-based production system
4. Ensure the availability, performance, scalability, and security of production systems
5. Develop, enhance, and deploy monitoring solutions and assist in evaluating infrastructure improvements for long-term growth and cost efficiency
6. Design, build, and maintain CI/CD infrastructure
7. Support build, release, and manage configuration of production systems
8. Drive ongoing improvements and efficiencies in operational practices, tools, and processes
9. Support enterprise web and mobile applications
10. Provide emergency after-hours on-call support
11. Assess needs and design new projects and incorporate them into the overall environment
12. Work closely with the security team to ensure standards are met and vulnerabilities are addressed
13. Other duties as assigned

Qualifications

1. BS Computer Science, BS MIS or equivalent experience
2. Linux and/or Windows Server – 5 years of experience
3. AWS or other public cloud provider - 4 years of experience
4. Iterative software development – 2 years of experience
5. Strong proficiency in one or more scripting languages (bash, Python)
6. Experience using automation for building deployment scripts, setting up subnets, VPCs, DBs, and deploying Docker containers
7. Experience installing and configuring Kubernetes (KOPS, GKE, or EKS)
8. Terraform or cloud formation infrastructure-as-code experience to build infrastructure, platforms, and environments as code
9. CI/CD methodologies, workflows, configuration management, and tools such as Jenkins, Ansible, GitLab, Docker, and Kubernetes
10. Familiarity with log aggregation tools such as Splunk and Sumo Logic
11. Understanding of network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP)
12. Working Knowledge of Rest API
13. Excellent cross-functional collaborative skills working with multiple development teams and ability to build relationships
14. Ability to influence development teams in adopting cloud technologies, processes, and best practices
15. Demonstrate ownership of solutions from conception through implementation and operation
16. Excellent oral and written communication skills
17. A proven ability to drive projects to completion
18. You will be asked to participate in culture-related meetings, activities, and events. We firmly believe that building culture and teamwork in a company requires extra intentionality, and thus your participation and engagement aren’t just encouraged - it is required and part of your role responsibilities. If you do not want to participate in these, please do not apply.
19. Must be legally allowed to work in the U.S.

Our benefits include:

• Open Paid Time Off AND 14 paid holidays
• Gym Membership Reimbursement
• Tuition Reimbursement
• Paid Parental Leave
• Love Fund – established as a way for Spartans to give back to their co-workers in need
• Medical Benefits
• Dental, and Vision with a substantial contribution from Kasasa.
• Life Insurance, Long-Term Disability, Short-Term Disability, and Employee Assistance Program – all provided in full by Kasasa
• 401k plan with matching contributions
• Pay to Tat (Patch tattoos only)
• Peer-to-Peer Appreciation Program – Worktango
• Noon:30's – 1st and 3rd Fridays of the month- done at 12:30pm

Are you ready to join an amazing group of people who genuinely love their jobs in an environment that inspires greatness?

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, citizenship status, gender, gender identity, pregnancy, sexual orientation, transgender status, marital status, religion, creed, age, physical or mental disability, results of genetic testing, genetic information, past, present or prospective service in the military, or any other characteristic or activity protected by federal, state, or local law.