Health Services Coordinator

Here is your opportunity to deliver accessible, high-quality integrative healthcare (IH) solutions that promote member health and satisfaction, optimize healthcare resources, educate providers, and advocate evidence-based care. Our client is one of the leaders in their industry, and this is a fantastic opportunity to get your foot in the door and grow with them (as many others have). Take advantage of the opportunity and apply today!

This Health Services Coordinator/CSR role is an entry-level position responsible for providing exceptional customer service via the phone and other modes of communication to customers, as well as the timely, accurate, and productive review of claims. In this role, you will work with members, providers, health plans, and internal staff on various tasks. This role is a potent combination of administrative and customer service. It will allow you to learn the industry inside and out and provide opportunities for advancement with the team!

Before moving to a hybrid role, this role will start with 2-4 months of in-office training (Beaverton, OR, off 217).

Compensation: $23/hr

Availability: Monday - Friday 8am - 5pm

Duties & Responsibilities:

• Responsible for providing exemplary customer service to members, providers, internal staff, employer groups, and health plans while adhering to customer service guidelines.
• Must maintain professional etiquette and emotional management skills during all customer interactions.
• Serve as customer service contact and address questions regarding benefit quotes and Explanation of Benefits.
• Serve as customer service contact and address questions regarding eligibility verification and claim status.
• Serve as customer service contact and address questions regarding eligibility issues, benefits, third-party liability issues (Workers' Compensation), etc.
• Responsible for processing claims in a timely and accurate manner, following our policies.
• Responsible for verifying member coverage and eligibility
• Other duties as assigned.

Qualifications:

• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong data entry skills
• Effective organizer, planner, and self-starter requiring minimal supervision
• Bubbly and energetic personality
• They must be able to multi-task efficiently
• Must have excellent MS Office (Word, Excel, Outlook) skills
• Efficiency and accuracy are critical to this role

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .