Director, Facilities

Position

Job Description: Director, Facilities

Reports to: Vice President, Operations

General Purpose Of Position

The Director, Facilities is a critical leadership role, in partnership with retail and corporate teams, to drive client experience, consistent standards, and operational excellence. This will be achieved through utilization of the Facilities team knowledge and experience, supervision, and coordination of maintenance, repairs, and larger scale project management for Christian Dior Couture Boutiques in the Americas. Responsibilities will also include further development and implementation of preventive maintenance plans to ensure all Boutiques meet company and legal guidelines regarding client service and employee safety, as well as budget planning and execution.

Tasks And Responsibilities

• In close partnership with VP Operations, develop a clear operational strategy and roadmap for Dior Americas Facilities to support current and future growth, deliver best-in-class Facilities operations, and ensure good foundations of business processes.
• Take active role in quarterly review and future planning for Facilities and project management with Executive team.
• Continuous improvement assessment of vendor relationships and contracts, including working with Procurement team for RFPs to drive improvements in service, efficiencies.
• Leadership of the Facilities team to meet requirements for boutiques and remote offices.
• Planned and Unplanned Repairs and Maintenance needs.
• Cleaning program scope and contracts.
• Boutique projects including improvements and upgrades.
• Monitoring of energy management systems, and utilities.
• Clear communication cadence and messaging for teams.
• Ensure a safe working environment is established by partnering, and monitoring, of health and safety building tests and systems maintenance contracts in compliance with all relevant health and safety legislation.
• Foster client driven approach to all facilities needs.
• Team focus on day-to-day requirements of work order management tool, provided by Service Channel.
• Set SLA goal improvements to ensure work orders are resolved in an expedited fashion, exceeding boutique expectations.
  
  

Job responsibilities

• Work to identify opportunities for new or updated features within the management tool, or other tools, that would improve process, efficiency and visibility to performance.
• Drive adoption in boutiques and with vendors through consistent communication, updates, and training assistance when needed.
• Champion new initiatives and process to drive efficiency, speed, and quality of service in boutiques.
• Develop and evaluate SOPs and process based on knowledge of, and areas of opportunity in field execution.
• Utilize reporting, identify key metrics to monitor and assess improvement and opportunities.
• Own budget and expense planning annually for Opex R&M and Capex larger scale projects, meeting financial goals while maintaining boutique standards.
• Utilize historical expense data including vendor contracts as well as Boutique growth planning.
• Analysis for preventive maintenance, proactive replacement cadence for key categories, unplanned repairs.
• Capex planning for larger scale projects
• Establish and maintain relationships with internal and external partners including Executives, Regional Leaders, Boutique Managers, landlords & building managers.
• Critical voice and close collaborator with Americas and Paris Store Design teams
• Consistent partnership and communication with Asset Protection, Visual Merchandising, Operations, and regional leadership.
• Continuous development of Facilities team to drive performance and results.
• Build career pathing for team, as well as succession planning anticipating growth in department size and scale.
• Work with team on key development areas for performance.
• Prioritization process, reaction, and solution timing.
• Communication cadence and approach to audience.
• Continuous improvement focus for all process and initiatives.
  
  

Profile

Requirements

• At least 10 years of experience.
• Strong written and verbal communication is critical.
• Highly organized and proactive with the ability to prioritize and handle multiple tasks with strong attention to detail and accuracy.
• Superior follow through, organization and customer service oriented.
• Ability to work independently as well as cross functionally in a highly collaborative environment.
• Adaptability / flexibility, initiative and time management skills.
• Ability to proactively troubleshoot and problem solve.
• Ability to react quickly with a strong sense of urgency.
• Ability to maintain composure and effectiveness in a fast-paced environment.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• The ability to be comfortable working with many levels of boutique and corporate management.
  
  

The selected candidate will be offered a salary within the range of $150,000 - $170,000 per annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

Additional information

Additional Information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.