Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, and customer care. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.
Position Overview
Harte Hanks is seeking a talented and experienced CRM Architect to join our team. The Architect will play a pivotal role in designing and implementing customer service programs leveraging Salesforce, and other CRM solutions. Additionally, this role will involve leading a team of CRM administrators to ensure the successful deployment and ongoing maintenance of Salesforce solutions.
Key Responsibilities
Design, develop, and implement Salesforce solutions tailored to meet the specific needs of customer service programs.
Collaborate with stakeholders to gather requirements and translate them into scalable and efficient technical solutions.
Lead the architecture and design of complex Salesforce implementations, including integrations with other systems and platforms.
Provide technical leadership and guidance to a team of CRM administrators, ensuring alignment with best practices and standards.
Conduct regular assessments of Salesforce architecture and recommend enhancements or optimizations to improve performance and scalability.
Serve as a subject matter expert on Salesforce capabilities, best practices, and emerging trends, providing guidance to internal teams and clients.
Collaborate with cross-functional teams, including developers, business analysts, and project managers, to deliver high-quality solutions on time and within budget.
Stay informed about Salesforce updates, releases, and new features, evaluating their potential impact and relevance to customer service programs.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Salesforce Certified Application Architect, or Salesforce Certified System Architect a must.
Minimum of 5 years of experience in designing and implementing Salesforce solutions, with a focus on customer service programs.
Proven expertise in Salesforce configuration, customization, and development using Apex, Visualforce, Lightning Components, and other relevant technologies.
Strong understanding of Salesforce architecture, including data model, security model, and integration capabilities.
Experience leading and mentoring a team of CRM administrators, fostering a culture of collaboration, innovation, and continuous learning.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
Demonstrated ability to manage multiple priorities in a fast-paced environment
What We Offer
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization.
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more….
Equal Opportunity Employer / M / F/ H / V
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Advertising Services
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