Account Manager

Job Title: Account Manager

Job Summary:

The Account Manager is responsible for ensuring that the live service needs of customers are met. AMs are implementers, change makers, relationship builders, and product experts. They own the customer’s operational experience at RevSpring.

Account Managers are hands on and actively participate in support. RevSpring customers need modifications and product additions on a regular basis and the AM both handles and oversees these activities. Account managers gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.

Account Managers play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. AMs proactively contact customers to maintain strong relationships and monitor solution adoption.

Account Managers monitor solution adoption metrics and are responsible for ensuring clients are getting what they need from RevSpring products. AMs mitigate risk by playing a key role in problem resolution, and act as the customer’s advocate inside RevSpring and across diverse product teams.

Essential Functions:

• Establish strong and proactive relationships with customers
• Be the voice of the customer inside RevSpring
• Ensure barriers to customer success are removed
• Proactively analyzes operational metrics on product utilization
• Gather customer requirements, work with technical teams, and implement customer changes
• Problem solving
• Risk mitigation and managing “get to green” plans
• Provide consultation to customers on solution best practices
• Manage support tickets for the customer
• Schedule regular operational performance review meetings with assigned clients
• Maintain working knowledge of RevSpring services and products
  
  
  

Success in role looks like:

• Ensuring internal support teams are meeting customer expectations for support ticket response and resolution
• Owns support relationship and takes pride in delighting customers
• Clear and unambiguous communication for change requests and customer needs to internal teams
• Ability to learn a growing portfolio of RevSpring products
• Outstanding internal partner to cross-functional technical teams
  
  
  

Minimum Requirements:

• Demonstrated competency in customer management, ideally in a healthcare setting or for large customer accounts
• Attention to detail
• Ability to work independently and in a team environment
• Solid technical aptitude with a desire to learn
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities effectively
• Proven commitment to providing excellent customer service
  
  
  

Education: Bachelor’s Degree or 3 years relevant work experience

Experience: Three Years

Supervision: No

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.