Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000 global investors, operates with the agility of a start-up within a leading financial institution. We aim to ethically disrupt the UK financial services market, inspiring and equipping customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.
As a Customer Services Specialist within Nutmeg, a J.P. Morgan company, you will be the first point of contact for both existing and new customers. You will provide an outstanding customer experience by supporting customers with their queries in a timely manner, ensuring that their needs are fully met. You will also identify opportunities that will help customers achieve their financial goals, referring them to a relevant point of contact within Nutmeg when necessary.
Job Responsibilities
Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
Handles challenging conversations including potential complaints when necessary
Required Qualifications, Capabilities And Skills
Previous experience in supporting customers/clients
Passion for Financial Services regardless of prior experience in this area
Be an excellent communicator with strong written and verbal skills
Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker
Be empathetic and a problem solver, have a passion for learning and self development
#ICBCareer #ChaseUKCustomerServices
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Financial Services
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