Project Manager, Customer Care

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35 nationalities .

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

About the team and role:

Customer Care Projects is a small team of brilliant project managers, located in Copenhagen and Ukraine. We are a part of the Customer Success department, and our team executes the overall corporate strategy e.g. by enabling our global customer-facing teams (‘Customer Care’) with the right processes and tools to succeed. As part of the Customer Care Projects team, you will be instrumental in ensuring a best-in-class customer experience. After-sales services are a strategic high-priority area for 3Shape and we continuously strive to improve our offering, by adapting to customer feedback and scores. Key tasks will include defining, scoping, and driving projects across various teams, particularly but not limited to the global Customer Care functions, the regional management of customer-facing teams, Product Management and R&D. You will work closely with local management to reach KPIs and be instrumental in boosting performance.

Who are you?

• You have experience in driving projects and/or participating in cross-functional projects as a subject matter expert
• Experience with process optimization/automation linked with underlying IT tools (e.g. CRM)
• Strong understanding of Customer Journey and awareness of company strategy
• Project management skills, prioritization, and time-management
• Experience in change management
• Excellent presentation skills
• Problem solving and logical thinking skills—through focused listening and observation, can identify key issues and limiting factors
• Experience in data analysis, and data-driven decision-making
• Display deep business acumen and critical thinking
• Assertive to speak your mind when you see a pattern, a concern, or an opportunity constructively
• Strong ability to simplify complex issues
• Ability to work in a high-paced environment
• Always interested in learning - we collect curious and passionate colleagues who are not afraid to take on new tasks to learn and improve their skills
  
  

Being the part of us means:

• Opportunity to become a part of the accomplishments that 3Shape has created over the past two decades.
• Meaningful work that changes the future of dentistry
• Work in a unique professional and friendly environment
• Constant professional growth and development
• A healthy work-life balance
• Occasional business trips to Western Europe
  
  

We offer:

• 39 hours of cooperation per week within a flexible time frame
• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Possibility of flexible remote cooperation
• Good working conditions in a comfortable office (not open space!) near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with Shower.
• A parking lot with free spaces for employees
• Partial compensation of lunches
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line
  
  

Want to join us and change the future of dentistry?

For more information, visit our web-site: www.3shape.com or contact by email [email protected].

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You can follow us on social media :

www.facebook.com/3Shape

Want to join us and change the future of dentistry?

For more information, visit our web-site: www.3shape.com or contact by email [email protected].

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You can follow us on social media :

www.facebook.com/3Shape