Customer Support Specialist

Join a Dynamic Team in Telecommunications! 🌐📞

Are you fluent in German and passionate about telecommunications? Dive into one of the world's most dynamic industries with us. Our client, Switzerland's largest independent telecommunications company, leads with a comprehensive range of services including mobile, Internet, TV, and fixed-line solutions for both homes and businesses. To uphold their award-winning standards, they're seeking individuals driven by genuine passion.

Responsibilities:

• Ensure high-resolution rates and customer satisfaction with expert knowledge (high FCR rate).
• Handle customer inquiries via phone in German.
• Foster customer loyalty through exceptional service.
• Manage inbound customer calls.
• Advise customers on service offerings.
• Enhance customer experience through added value.
• Communicate effectively, prioritizing both quality and efficiency.
• Manage administrative tasks related to changes, invoicing (including collections), and complaints.

Skills:

• Fluent in German and English with strong communication skills and empathy.
• Solution-oriented mindset.
• Basic call center knowledge and experience.
• Commitment to long-term projects.
• Flexibility and resilience in a fast-paced environment.
• Proficient in PC skills.

What We Offer:

• Contract: Permanent with a 180-day probation period.
• Schedule: Monday to Friday, 7:00 AM to 7:15 PM - rotational shifts including bank holidays (50% bonus compensation) - 8 hours/day shifts.
• Training: Comprehensive one-month training from 8:00 AM to 4:00 PM.
• Salary: Starting gross salary of €850/month (x14 payments).
• Performance Bonus: Up to €360/month (x12 payments).
• Language Allowance: €150 for English and €400 for German per month (x13 payments).
• Meal Allowance: €9.60 per day worked (x11 months).
• Assiduity Allowance: €90/month (x11 payments) - subject to adherence to attendance and performance standards.
• Flex Work Allowance: €60/month (x11 payments).
• Health Insurance: Coverage starting from the 3rd month.

Interested in this opportunity? Apply now and embark on a rewarding career journey with us! 🚀