Support the delivery and contribute to maturing the Security Monitoring and Analytics automation strategy.
Lead the ServiceNow implementation projects for the Cyber Defence Team.
Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions
Translate functional specifications into logical, competent-based technical designs
Design and develop new ServiceNow workflows and processes
Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS
Develop custom Service portal pages/widgets to support the Business Organization
Conduct code walkthrough, code review of junior team members' code
Ensure team members develop the ServiceNow solution as per the best practices to maintain system compliance
Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities
Identify, document and track software defects
Perform thorough regression testing of resolved defects
Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
Manage update sets for migration of the code base to test and production environments
Lead ServiceNow maintenance, upgrade planning and administration
Coordinate with vendor for ServiceNow product defects
Qualification
Must be motivated, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision.
Excellent communication skills oral, written and presentation; technical reporting writing across various types of target audiences.
Strong sense of personal ownership and responsibility in accomplishing the service line and function goals.
Able to get things done in a fast-paced environment. Be transparent and open around what doesnt work and what does.
Excellent organisational and leadership skills (successfully lead and managed end-to-end technology services and or technology operations) with ability to manage multiple deadlines and effectively prioritise.
Experience of developing an effective stakeholder strategy, influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently.
5-8 years of ServiceNow Implementation experience
Must have experience with ServiceNow SecOps SIR mobile.
Experience with CMDB Implementation
Proven implementation experience with at least 2-3 SNOW modules (e.g. ITSM, CSM, SecOps etc.)
Strong knowledge and experience with Web Development (HTML, CSS, Javascript)
Proven ability to configure ServiceNow using Business Rules, Client Scripts, advanced UI Policies, Flow Designer, ACLs, Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5
Proven experience in integration of ServiceNow with other IT applications using REST/SOAP APIs
Experience gathering requirements from internal/external stakeholders, and creating/maintaining the ServiceNow solution documentation
Seniority level
Director
Employment type
Contract
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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