Director of Learning and Development

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury

Job Description

• Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
• Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conduct training, when needed. .
• Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.
• Direct the design and implementation of L&D plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc. to address capability and knowledge gaps, equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience.
• Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that the hotel provides world class and luxurious hospitality services to its guests and protect the shareholders’ interests
• Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
• Publish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
• Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other T&C issues.
• Ensure all requests for training by Heartists are responded to in a timely manner and follow up is conducted where appropriate.
• Monitor the effectiveness of pre and post course briefings to ensure maximum benefit from training courses and identify future training needs.
• Monitor department training and on job training (dept. induction, dept. trainers, dept. processes) and ensure consistency and quality of training
• Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
• Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
• Champion all Employee Engagement (EES) activities, Committee related initiatives including monthly recognition, Committee Meetings and Team Gatherings
• Drive engagement and culture throughout the hotel.
• Study guest feedback and focus on Quality audits to support operational leaders in identifying areas of improvement
  
  

Qualifications

• Experience in Luxury resorts will be an advantage with overall minimum 15 years of experience in Luxury resorts
• Pre Opening exposure, remote location work, high volume hotel experience is desirable. Experience of Rajasthan, Udaipur market is a an added advantage.
• Indian nationals only