Technical Service Engineer

TCL Photovoltaic Technology is a green energy full-lifecycle smart service provider under TCL Industries.

In line with the global trend of green and digital integration, TCL Photovoltaic Technology leverages the advantages of TCL's research and development, supply chain, warehousing and logistics, and channel networks to focus on the new energy photovoltaic field.

The company offers one-stop solutions that integrate development, manufacturing, and energy management, and is committed to establishing the TCL Smart Energy Management System, creating an intelligent clean energy platform, and gradually developing into a leader in the clean energy industry.

Website: https://www.tcl.com/cn/zh/guangfu/about-us

https://www.tcl.com/eu/en/residential-energy-storage/all-in-one

We are currently seeking a highly skilled technical support engineer to join our team, this position will be based in Barcelona, Spain.

Role Responsibilities:

• Provide technical support for photovoltaic new energy products, including system design, plan formulation, and technical consultation.
• Engage in technical communication with customers, understanding their needs, formulating appropriate solutions, and offering corresponding technical suggestions.
• Assist the sales team in conducting product demonstrations and addressing customer inquiries regarding product performance, technical specifications, etc.
• Take responsibility for customer product selection recommendations, product application training, on-site technical guidance.
• Conduct market research to stay informed about the latest technology trends and market competition in the industry.
• Provide technical support and suggestions for the company's product development and sales based on market insights.

Position Requirements:

• Bachelor's degree or above in an appropriate engineering field or equivalent.
• Over 3 years of experience in product development or technical support in the new energy/power industry.
• Technical background in photovoltaic power generation systems or related industries, with familiarity in photovoltaic products such as solar panels, inverters, brackets, etc.
• Strong technical communication skills and customer service awareness, capable of understanding and addressing customer needs.
• Proficient problem-solving skills, with the ability to independently analyze and resolve technical issues.
• Good learning ability and adaptability, able to quickly grasp and master the technical knowledge of the company's new products.
• Ability and willingness to travel internationally and adapt to a multicultural work environment.
• Fluent in both Italian and English.

Benefits:

• Top company in solar business, competitive salary and career development opportunities
• Inclusive and diverse work environment.