Technical Support Manager

Why Allurion?

We are overjoyed to be recognized as one of Deloitte’s top 500 fastest-growing technology companies in the US! But wait, there’s even more excitement in store! Get ready for an incredible new journey as we proudly announce our official public listing ALUR. This momentous milestone opens up a new era filled with boundless possibilities and remarkable growth for our company!

At Allurion, our core values of Audacity, Grit, Authenticity, Accountability, and being Data Driven, combined with our passion for innovation, have fueled our growth and will help us achieve our ambitious mission - ending obesity! As part of a recognized Great Place to Work® in the US, UK, and France, Allurions engage as a collaborative global team while solutioning a critical healthcare challenge that affects millions. We are driven by purpose, motivated by individual challenge and growth, and energized by collective engagement and competitive rewards. We invite you to join us as we aim to transform the way obesity is treated and make a lasting impact on the world.

What will you be doing?

As our Technical Support Manager, you’ll play a vital role in ensuring our customers receive top-notch support and service, reporting directly to the Director of Customer Success. Your responsibilities will include leading a team of technical support specialists, developing support strategies, and overseeing the resolution of technical issues.

You will work closely with internal teams, including product development and IT, to ensure that customer issues are resolved efficiently and effectively. Your primary focus will be to enhance customer satisfaction by providing timely and accurate technical assistance, managing support escalations, and implementing best practices in technical support.

Your contributions are pivotal in maintaining the reliability and performance of Allurion’s products. You’ll be at the forefront of ensuring our customers have a seamless and positive experience, driving ongoing growth and success at Allurion.

What We’re Looking For In You

• Bachelor’s Degree Requirement: A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is essential, ensuring a solid foundation in technical knowledge.
• Extensive Experience: We seek a technical support professional with 5 years of experience in technical support or customer service roles, preferably within the healthcare or technology sectors.
• Recognized Skills: Demonstrated proficiency in troubleshooting, problem-solving, and technical support management is highly valued.
• Leadership Abilities: Proven ability to lead and motivate a team of support specialists, fostering a collaborative and high-performing environment.
• Customer-focused: Strong commitment to customer satisfaction and a track record of improving customer support processes.
• Technical Expertise: In-depth knowledge of software and hardware systems, with the ability to understand and resolve complex technical issues.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information clearly and effectively.
• Collaborative Skills: Excellent interpersonal and communication skills, with the ability to collaborate effectively within cross-functional teams.
• Goal-oriented and Initiative-driven: Demonstrated goal orientation with a proactive approach to problem-solving, displaying creativity, independence, efficiency, and attention to detail.
• Adaptability: Ability to thrive in a fast-paced environment with changing priorities, managing multiple assignments effectively.
• Professionalism: Upholding high standards of professionalism fosters a culture of excellence and integrity within the workplace, contributing to a positive and respectful work environment.
• Technical Proficiency: Confidence in utilizing Microsoft Office and support-specific software tools.
  
  

What’s In It For You

• Competitive Package
• Paid Time Off
• Training and Career Development
• Global Employee Assistance Program & Total Wellbeing Platform
• Employee Stock Purchase Program
• Volunteer Time Off
• Benefits and perks tailored to your country of residence
  
  

Location:

Our office in Natick offers a hybrid full-time schedule, with 4 days onsite. At Allurion, we believe in the power of both virtual connections and in-person interactions, fostering a dynamic culture of collaboration and innovation across our diverse global team.

Hours

Let’s kickstart the day, maximizing our workday with ample time for lunch to recharge and refuel! We’re all about balance here, so your work experience will be tailored to support your best self, allowing you the flexibility you need. Your well-being matters to us!

Compensation: From $135,000.00 to $150,000.00 per year