Provides exceptional customer service by performing duties within a high volume, fast-paced production environment such as operating production copiers: (loading paper, loading toner; clearing jams), collating printed copies with covers, binding books with proper size plastic comb bind, keeping book order pieces organized by accurately reading/following a Job Ticket. Packing boxes per job specs.
Shipping books using Endicia, FedEx and Pitney Bowes software, scanning all packages both inbound and out bound using iOffice Trac system, daily mail pickup, protecting company assets. 85%
Performs stocking, restocking, housekeeping of production rooms, unboxing paper reams for easy access, receive and deliver incoming packages 10%
Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the client Service Excellence Guidelines. 5%
Using the RISE Program, be able to evaluate the customer's needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization. 5%There is extensive lifting/standing and walking. May have to lift up to 50lbs.
No driving required. Dress code is business casual.(includes jeans)
***Shift timings***
8:00 am to 05:00 pm (Mon to Fri)
Job Type: Temp
Roles & Responsibilities
Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.
May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.
This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
Runs high volume/production copy machines and performs binding and finishing work.
Ensures convenience copiers are working properly, checking for quality via daily inspections.
Clears paper jams and informs technicians of specific problems.
Perform basic equipment troubleshooting and escalate calls to technicians.
Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc).
Performs duties of scanning and /or imaging documents.
May perform Reception services on temporary/occasional basis.
Maintains records for management reports and inventories of supplies needed.
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
Calculates charges for jobs performed and maintains logs and may generate reports.
Responds to and coordinates all service calls required by customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
Maintains daily meter and service logs.
May travel between customer's buildings.
Answers customer questions regarding status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping of materials.
Performs duties related to the receiving of materials.
May perform meeting room and conference room set ups.
May perform building occupant moves within assigned facilities.
May perform light maintenance, and cleaning duties as assigned.
May occasionally perform shipping, receiving and dock work in a mailroom type environment.
May require periodic overtime on nights and weekends, including off-hour emergency response.
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
Uses all copier equipment, calculator, fax machine, postage meter and some PC.
Performs filing duties, which may include 'purging' and archiving old documents.
Minimum Qualifications
Typically Required:
Requires high school diploma, GED and 1 2 years of experience or equivalent experience in a related field.
Some related copy job experience is preferred.- May require valid driver's license and minimum levels of auto insurance coverage per client policy.
KNOWLEDGE, SKILLS AND ABILITIES- Excellent customer service skills- Good PC skills- Good organizational skills and ability to prioritize
Mathematical and filing skills
Ability to use office machines and technical equipment WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level- Work assignments are diversified.
Interpret, comprehend and apply complex material, data and instruction
prepare, provide and convey diversified information
Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs.
Walking between buildings may be necessary.
Moderate dexterity
regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
Required Skills
Mail
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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