LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
We are seeking a dedicated and results-driven Retention Specialist to join our team in a Christian-based environment. In this role, you will be responsible for proactively contacting students who are considering cancellation and finding solutions to retain their enrollment, ensuring the continued success and revenue growth of our organization. You will play a crucial part in maintaining strong student relationships, managing refunds and cancellations, and collaborating with various departments and partners.
Responsibilities
Develop and execute effective retention strategies to prevent student cancellations and maintain revenue levels
Initiate contact with students who express the intent to cancel and work diligently to understand their concerns and needs
Provide tailored solutions to students to address their concerns and encourage them to continue their enrollment
Assist in the processing of refunds and cancellations while striving to retain students whenever possible
Monitor and report on the success and failure rates of retention efforts, analyzing data to identify trends and areas for improvement
Uphold Christian values and ethics in all interactions with students and colleagues, fostering a positive and supportive environment
Earn a competitive base salary supplemented by commission based on successful retention outcomes
Make a significant number of calls per day, demonstrating persistence and commitment to retention goals
Utilize Microsoft Office products for reporting and communication. Experience with Monday CRM and Asana is a plus
Build and maintain strong relationships with students, ensuring they feel valued and supported throughout their journey with our organization
Collaborate effectively with different departments and partners to coordinate retention efforts and enhance the overall student experience
Knowledge, Skills And Abilities Preferred
Develop and implement retention strategies and programs to keep students engaged and satisfied
High capacity to handle a lot of activities and make appropriate decisions
Strong problem-solving abilities to address customer concerns and find solutions
Excellent verbal and written communication skills
Highly organized and efficient
Knowledge in Microsoft Office, Asana, and other tools and apps is a plus
Ability to learn new apps and systems quickly
Self-motivated, self-managed, and driven by performance
Able to create and maintain collegial relationships with all team members
Qualifications
2 years of related work experience in retention or escalation
Job Benefits
Health, Dental, Vision, Life, Holiday and Paid Time Off
Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment
High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment
LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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