Rental Manager

As the Rental Manager, you will oversee all aspects of our rental operations, ensuring that guests have access to high-quality equipment and exceptional service throughout their visit. You will be responsible for managing a team of rental associates, training staff in guest service and product knowledge, maintaining inventory levels, implementing rental policies and procedures, and optimizing rental revenue. The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for delivering outstanding guest experiences.

Responsibilities

• Recruit, hire, train, and supervise rental operations staff.
• Foster a positive work environment through effective leadership and communication.
• Ensure staff members are properly trained and maintain required certifications/documentation.
• Collaborate with the Pro Shop Supervisor to ensure smooth operations.
• Maintain inventory levels and oversee purchasing of equipment.
• Develop and implement policies and procedures to optimize guest experience and operational efficiency.
• Continuously improve guest experience by focusing on staff friendliness and helpfulness.
• Enhance efficiency of the rental process through streamlining procedures and staff training.
• Develop and execute a rental rotation plan.
• Responsible for purchasing equipment and maintaining proper documentation.
• Create and manage department budget, ensuring expenses are within allocated resources.
• Prepare and present weekly updates to the Mountain General Manager, focusing on efficiency and customer Net Promotor Score (NPS) data.
• Work closely with guest services and Mountain Sports School to enhance rental programs and services.
• Collaborate with the Mountain General Manager on rental and repair pricing.
  
  

Industry Knowledge

• Maintain certification from binding manufacturers and stay informed about current technical developments in the industry.
  
  

Administrative Duties

• Gather purchase request forms, invoices, and track all rental purchases and expenses.
• Create a yearly demo fleet based on guest preferences and industry trends.
  
  

Qualifications

• Proven experience in rental operations management or a similar role within the hospitality or outdoor recreation industry.
• Must be 18 years old.
• Strong leadership and team management skills.
• Ability to create a high-level guest experience culture.
• Excellent communication and interpersonal abilities.
• Proficiency in budget management and financial analysis.
• Knowledge of ski/snowboard equipment and industry trends.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
  
  

Why Alyeska?

Alyeska Resort is a 300 room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.

Benefits

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

• Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
  
  

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.
• Work Environment: This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.
  
  

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.