Production Manager

About Us:

We are the largest privately owned legal support services firm in Georgia. We have an excellent reputation in the legal community which is matched with our excellent office culture. We proudly placed in ABC's Best Places to Work for four years and placed first in the medium-sized business category in 2020. We strive to keep our quality, reputation, and culture as we grow.

Role Description:

We are seeking a skilled Production Manager to oversee all aspects of our production processes, including transcript management and workflow coordination. In this role, you will collaborate closely with legal teams and other stakeholders to ensure adherence to standards and guidelines. You will lead team and project management efforts, contributing to operational improvements and efficiency enhancements. You will also be ensuring that jobs move through the production process quickly and efficiently. The ideal candidate will have production management experience, technical proficiency, and strong organizational skills.

Job Responsibilities:

Department Management:

• Collaborate effectively across departments to anticipate upcoming workload, plan strategically, and ensure timely delivery of jobs to clients within designated deadlines.
• Review backlog reports regularly to ensure timely processing and proactive resolution of any outstanding issues, seeking clarification from relevant personnel as needed
• Identify and address bottlenecks in production processes, ensuring smooth operations
• Provide support across various roles within the department as required, promoting efficient functioning and timely completion of tasks.
• Provide support to reporters experiencing turn-in issues
• Monitor generated reports regularly to evaluate team performance and ensure adherence to operational requirements.
• Maintain oversight of supply inventory levels and proactively initiate orders to replenish supplies as necessary to sustain uninterrupted operations.
• Take responsibility for the maintenance and troubleshooting of production equipment to uphold operational efficiency and minimize downtime
• Occasionally handle the production of rush transcripts, which can occur outside business hours. This can be coordinated through the manager or a team member and can mostly be done remotely.

Quality Control and Process Optimization:

• Implement and enforce quality control measures to maintain consistency and accuracy in the production process, ensuring compliance with legal standards and guidelines
• Identify and solve problems within the department to enhance overall efficiency and productivity.
• Continuously evaluate and improve workflow processes, implementing solutions for process improvement.

Team Training and Development:

• Mentor and coach team members to ensure they maintain high standards of performance and professionalism in their roles.
• Facilitate cross-training programs within the production department to empower employees to assist in various stages of the production process, ensuring flexibility and efficiency in meeting production demands.
• Develop and implement training programs to onboard new team members and familiarize them with production procedures, standards, and best practices.
• Provide ongoing training and professional development opportunities for the production staff to enhance their skills and capabilities, fostering a culture of continuous learning and growth within the team.

Collaboration, Communication, and Customer Service:

• Foster effective communication and collaboration with legal teams, clients, and other stakeholders to understand their production needs and requirements.
• Provide excellent customer service to internal and external clients, addressing inquiries, concerns, and requests related to production promptly and professionally.
• Build relationships with court reporters, advocating for them within the company and externally.
• Collaborate with colleagues and clients as needed to fulfill production and documentation requests.

Expansion/Operations Efforts: 

• Contribute to special projects and strategic planning initiatives to support the company's growth objectives and enhance overall operational effectiveness. 
• Research, identify and mitigate potential risks or challenges associated with transcripts and the legal documentation process, proactively addressing issues to minimize disruptions and ensure business success.
• Continuously evaluate and improve workflow processes to enhance efficiency and productivity, identifying opportunities for automation or streamlining where possible.

Qualifications: 

• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Demonstrated problem-solving abilities and a proactive approach to resolving technical issues and challenges.
• Strong communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and work effectively in a team environment.
• Professional demeanor and commitment to maintaining confidentiality and integrity in all aspects of work.
• Experience in a production or legal environment is preferred.

Benefits:

• Health, dental, and vision insurance coverage.
• Retirement savings plan.
• Professional development opportunities.
• A positive and collaborative work environment.

Work Setting:

• In-Person at the Atlanta, GA (Chamblee area) Location

As an equal opportunity employer, Elizabeth Gallo Court Reporting does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, disability or genetic information, gender identity, gender expression or any other characteristic protected by law in its employment.