Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.
Immediate opening for a Patient Advocate Associate, Customer Service with a biopharmaceutical company in Carlsbad, CA who possesses:
1 year of call center or customer service environment experience(high volume of calls 50 ) preferred with HIPPA or medical industry
Strong communication skills spoken and written - must be fluent in Spanish
Well organized with ability to prioritize, schedule follow ups and see things through from start to finish
FULL DESCRIPTION: Answer incoming calls and place outbound calls to patients and doctor's offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices.
The selected candidate will be responsible for:
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email. Research required information using available resources
Manage and resolve patients' inquiries
Provide customers with therapy and service information. Update existing patients' data
Identify and escalate issues
Route calls to appropriate resources when applicable. Follow-up patient calls
Document all call information according to standard operating procedures. Create leads, book appointments
The selected candidate will also possess:
High school diploma or equivalent Proficient in relevant computer applications Required language proficiency
Knowledge of customer service principles and practices Knowledge of call center telephony and technology
Experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Salary Range: $20/hr
For immediate and confidential consideration, please email your resume to [email protected] or call 858.258.6501. More information can be found at www.simplybiotech.com
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Staffing and Recruiting
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