Customer Success Associate

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

ASSOCIATES PROGRAM FOR CLASS OF 2024 GRADS ONLY

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fastly-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~300 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

At Optimove, our mission is to provide a diverse, collaborative, and supportive work environment for employees of all levels. Investing in human capital is a key part of what allows us to grow and build a better future. The Associate's Program is intended to be a stepping-stone for those early in their careers looking for valuable work and life experiences.

Associates are paid a salary for learning on the job and are required to dedicate 40 hours each week to the program. Associates are expected to work out of our NY office 3x a week. Each role has a 3-4 week onboarding process where they will be learning and understanding the role. Towards the end of the program, associates will receive helpful feedback to prepare for their next endeavor!

Responsibilities:

• Supporting CSMs on day-to-day tasks such as - provide customers with fast responses, ensure timely issue resolution and thorough follow ups and meeting summaries
• Assist with Customer onboarding, starting from preparing materials to owning parts of the trainings as you progress in your role
• Monitor and follow up on open tickets and tasks, escalate internally when needed
• The ability to execute smaller customer-based projects that are delivered on time and in full alignment with desired outcomes and deliverables
• Work cross-functionally with our internal stakeholders such as Support, Data Integration, Solution Engineering and Sales
• Communicate major product updates and releases ensuring customer success team is well informed
• Ability to balance multiple requests and projects simultaneously while maintaining strong bias for high-quality work is a must
  
  

For those applicants in the NYC area, the base salary range for this role is $50,000 - $65,000. The salary offered will be based on experience, role, and location.