Club Technology Manager

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Club Technology Manager, focusing on international markets, will work closely with our leaders in the creation, testing and implementation of innovative technology solutions, while ensuring seamless integration and functionality that aligns with Planet Fitness’s brand standards.

The Club Technology Manager will work closely with internal and external product teams to ensure both existing and new solutions are documented and delivered to enrich the experiences of our members. Essentially, this role influences all areas of technology within our club and end-user environment.

Importantly, this role is responsible for international Point of Sale (POS) modernization, implementation and training strategy. This includes standards documentation with a keen focus on developing close franchisee and vendor relationships. This is paramount to delivering reliable, extendable solutions on behalf of our global franchisees and corporate headquarters staff.

Additionally, this position is critical to supporting new club openings and remodels through a cost-effective and efficient journey. As an integral part of the club technology team, the Club Technology Manager will work closely with business stakeholders, global franchisees, and technical teams to drive multiple technology projects to completion. This role also serves to align domestic compliance standards and industry best practices to support the variations that exist within the international marketplace.

This position requires a blend of technical expertise, project management skills and familiarity with operations and the franchise business model.

The ideal candidate is willing and able to work a hybrid schedule out of the Hampton, NH office. Candidates that are willing and able to work remotely, with the expectation to travel to the Hampton, NH office weekly or bi-weekly, will also be considered for this role.

Responsibilities

• Drive continuous improvement across a team of international and vendor technical experts in the design, development, and expansion of business solutions surrounding club technology, with a primary focus on international expansion
• Collaborate closely with leaders and franchisee partners to support our strategic technology vision for new club builds, remodels, and acquisitions
• Ensure that domestic PFHQ technology standards are understood and incorporated efficiently into an evolving international business model
• Manage the program schedule and coordinates with the HQ team, vendors, and franchisee teams to ensure all integrations, dependencies, and business priorities are incorporated into the enterprise release schedule
• Develop and own working relationships with vendors, franchisees and throughout the organization
• Function as an application expert for the associated systems
• Closely partner with operations to ensure that in-club needs are understood and represented in the product roadmap
• Orchestrate technical pilots, KPI establishment and product documentation
• Identify inefficiencies and suggest solutions to drive non-re-occurring and monthly re-occurring costs down
• Ensure that technical, security, and compliance standards are adhered to or adjusted to support international and domestic markets
• Balance multiple priorities in a dynamic, fast-paced environment
• Support continuous improvement for club management software and solutions through vendor technical experts in the design, development, and expansion of business solutions surrounding club technology, specifically those focused on international expansion
• Work to ensure transparency in all project communications including escalation of scope change requests for review.
  
  
  

Qualifications

• Bachelor’s degree, or equivalent work experience, required
• 5 years of experience thriving in a complex, cross-departmental environment involved in delivering technical programs, business communications and cross-program coordination
• Familiarity with field operations, the franchisee business model and a strong desire to advocate on behalf of our operating partners
• Previous experience in international retail or consumer technology environments, preferred
• Bilingual in Spanish is preferred
• High degree of responsiveness and ownership to field team and franchisee outreach
• Exposure to international systems development projects with multiple vendors and international stakeholders, preferred
• Familiarity with POS, BOH, payment terminal technology
• Displays both a comfort and desire to propose solutions without significant oversight
• Demonstratable experience in release field technology solutions across large numbers of locations
• Possesses an understanding of enterprise data solutions and technologies, application development & maintenance, system integrations, service-oriented architecture applications, software testing, and network architecture
• Comfortable performing a range of functions including business systems analysis, standards development, documentation and process improvement 
• Possesses cross-cultural awareness and sensitivity with desire to engage in international relationship building
• Experience working in a franchisor/franchisee company environment, preferred
• Excellent attention to detail, efficient, and organized with an ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!
  
  
  

Perks

• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• Volunteer days off
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Learning and development programs
• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
• Free Black Card membership and fun exercise incentives
• Company-sponsored social events
• Access to our private gym at headquarters, complete with locker rooms and Black Card area
• Delicious, healthy breakfast and lunch options served at our headquarters café
• Remote opportunity for the right candidate
  
  
  

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.