Assessment Lead

About JobTrain

JobTrain is an organization on the move. We are delivering best in class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious new expanded mission to help our community to advance beyond the initial job placement, providing career advancement programming to help them achieve “full economic mobility.”

Born out of the civil rights movement in 1965, we’ve been servicing literally anyone and everyone who journeys through our doors at one of our (now) six, Bay Area career or training centers.We create an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients.We deliver on some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility.

We are growing, and we need your help!

Position Summary

About the Department and Role--Assessment Lead

The Assessment Lead coordinates and leads day-to-day operations for JobTrain’s Assessment Center. This individual will register, track, and record all examination activities for clients interested in Career Training and Education (CTE) courses. This individual works collaboratively with CTE staff by completing various test-related tasks needed to ensure exams are administered efficiently. They will also use their expertise to monitor and observe center operations to ensure smooth technical operation, provide faculty assistance, provide center access when required, and generally assure a high level of customer experience throughout. This role also supports registrations and outreach activities for our CTE programs.

Hybrid after training period, onsite 3 to 4 days onsite per week.

Major Duties And Responsibilities

Assessment Center

• Coordinate and lead day-to-day operations of JobTrain’s Assessment Center. This includes:
• Coordinating and scheduling assessments (Wonderlic, Comprehensive Adult Student Assessment (CASAS), GED program referral and case management, etc.)
• Recording student assessment scores and related information in Salesforce and ensuring availability of this information to course counselors and instructors
• Collaborate with external partners (Five Keys, Canada College, and Khan Academy, etc.)
• Work collaboratively with Outreach Manager and CTE staff by completing various test-related tasks needed to ensure exams are administered smoothly
• Maintain Salesforce and Registration Records in Salesforces and applicable learning management applications such as Wonderlic or CASAS
• Serves as the liaison between JobTrain and Wonderlic (or relevant vendor) under the guidance of the Outreach Manager to ensure procedural and financial compliance is maintained.
• Compile test data to highlight themes and make recommendations to improve student outfomes.
• Proctor assessments online and in person while ensure test results are recorded internally and communicated externally
• Provide tutoring referrals, and resources, testing accommodations where appropriate.
• Promote the Career Training and Education courses with Outreach efforts at recruitment events.
  
  

Career Training Registration Case Manager

• Assist prospective students with completion of application and submission of documents, as needed
• Ensure that clients are smoothly and successfully transitioned to the appropriate Career Development Specialist for follow up
• Be available to answer additional questions or help with any aspect of the registration process as needed, collaborating effectively with appropriate JobTrain staff as required
• Other duties as required
  
  

QUALIFICATIONS

Must Have:

• Excellent observational and organizational skills
• Strong verbal and written communication abilities
• Ability to project a calm and professional demeanor, especially in stressful situations.
• Strong attention to detail and a commitment to maintaining integrity and fairness
• Eligible to administer Wonderlic or CASAS assessment
• Ability to work independently and as part of a team.
• Ability to maintain the confidentiality and security of all exam materials before, during, and after the testing period
  
  

Nice to have:

• Previous experience in a test administration role is advantageous
• Experience with Wonderlic or CASAS exam administration
• Experience in maintaining compliance while providing instructions and guidance to students
  
  

Education / Certification

• High School completion or GED.
  
  

Experience

• Experience independently administering, coordinating, improving one or more major program activity/ component
• Experience proctoring assessments/tests or records validation would be ideal
  
  

Knowledge, Skills And Abilities

• Job Knowledge: Relevant and up-to-date knowledge of assessment requirements for Career Training and Educations programs; knowledge of Wonderlic Assessment or CASAS Test. Proficiency with workings of content management systems and web applications such as Salesforce
• Planning and Organization: Demonstrated track record of setting and meeting goals. Strong organization, planning and implementation skills. Ability to set priorities, analyze and resolve problems, and make decisions in a timely fashion.
• Teamwork / Collaboration: demonstrated commitment to principles of diversity, equity, inclusion and belonging; strong interpersonal skills; able to work effectively with others to achieve goals
• Adaptability: Ability to remain flexible and open to change for strategic growth; demonstrated commitment to professional growth and development
• Communications: Ability to communicate effectively, both orally and in writing; open and proactive / timely communication with relevant internal / external partners;
• Computer Skills: Must be able to use Excel, Word, and other technology and applications necessary to perform the job. Technical ability to use a database management system.
  
  

COVID-19 Certification

JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.

Compensation and Benefits:

JobTrain offers a competitive salary and benefits package including health insurance, dental insurance, vision, acupuncture and chiropractic, paid time off, retirement program employer match, long-term disability and life insurance.

The targeted pay range for this nonexempt position is $28.19/hr -- $32.22/hr, annualized equivalent to $58,635.20 – $67,017.60

To Apply

Please apply on our website at https://www.jobtrainworks.org/employment-opportunities/. We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background check
  
  

Additional Information

We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions)
• JobTrain will require the successful candidate to undergo a background check
  
  

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