Technical Support Engineer | Business Consulting and Services | Remote | CTC- 15 LPA
Technical Support Engineer | Business Consulting and Services | Remote | CTC- 15 LPA
Headsup Corporation
India
Over 200 applicants
See who Headsup Corporation has hired for this role
We are looking for a Technical Support Engineer with a passion for resolving technical and non technical
questions and customer satisfaction to join business unit team.
Responsibilities
questions and customer satisfaction to join business unit team.
Responsibilities
- Investigate complicated customer complaints up to root cause solutions.
- Escalate, investigate, and resolve Tier 1\2 level customer queries.
- Act as a consultant and offer solutions for customers' problems
- Track and manage your work record until resolution
- Work with all R&D groups, CSM and product management
- Build and maintain support tools and knowledge base
- At least 1 years of experience in customer echnical support in SaaS companies
- Experience working with product and R&D teams
- Experience working as part of a global team mostly remote
- Experience working with Customer supporting systems such as SalesForce, FreshDesk and JIRA
- Ability to prioritize tasks based on urgency and importance
- Ability to multitask, prioritize and manage time effectively
- Data analysis - good technical understanding and experience with Data analysis and
- Understanding/Experiences in scripting languages: Java, Python, JavaScript and TypeScript
- Critical thinker and problem-solving skills, motivation to learn new skills and technologies, good
- Fluent written and spoken English, additional languages an advantage
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Human Resources Services
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