Choice Financial Group LLC is one of the fastest-growing companies in our industry as identified by Inc 5000. We are in search of an experienced, reliable, and task-oriented candidate who is interested in career growth and being a part of a dynamic team. If you are motivated by interacting with people and passionate about unlimited opportunities, then Choice may be the perfect company for you.
Position Description:
The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. Additionally, the IT Support Specialist will provide timely troubleshooting for hardware and software issues, analyze, resolve, and maintain both hardware and software for networks, email, desktops, and telecommunications. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands on help via Teams, phone, email or messaging to help resolve technical issues.
Responsibilities:
First point of contact for support requests for a mid-size national company
Updating SOP’s and knowledge base when needed
Research and implementation of automation
Administrating Office 365 and Entra ID user profiles and SharePoint security groups.
Respond to cyber threats (On weekends if necessary)
Workstation setup, tear downs and moves
Network management and upgrades both remotely and on-site using a central cloud management console
CRM administration SalesForce, Applied EPIC and others
Domain DNS maintenance and migrations
Migration of merge partners networks and systems to Choice’s standards
Job Applicant Must Exhibit the Following Traits:
Patience with users and project work
Critical thinking
Adaptable to unique environments and to change them to Choice standard
Manage multiple projects simultaneously
Willingness to innovate, explore new ideas, and acquire new skills
Professionalism & Helpful attitude
Effective communicator and excellent communication skills
Organization skills
Team player
Positive can-do attitude
Ability to remain calm under pressure
Ability to prioritize
Resourceful
Experience & Qualifications:
Education:
Any CompTIA certification, AZ-900 or Applied Science Degree
Additional Competencies:
Minimum of 1 year of customer service
Minimum of 1 year experience in technical support
Familiarity with Microsoft modern work cloud solutions (Entra ID, Intune, XDR, ETC) is a plus
Experience with Nextiva a plus
Experience with Office 365 tenant migrations and DNS management is a plus
Experience with NinjaOne ticketing is a plus
Benefits:
Employee Health Benefits (medical, dental, vision)
401K Retirement Plan
Employer-paid Group Life Insurance.
Paid time off
Paid holidays
Paid Bereavement
Gym membership reimbursement
Employee Referral Bonus
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Insurance
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