Implementation Specialist - SurePayroll

Overview

Responsible for successful implementation of new clients. Ensures that a quality product is delivered to the client, that the client receives full value from their product and that the product is utilized in accordance with its capabilities.

Responsibilities

• Sets up new clients according to Surepayroll procedures so that client’s expectations are met and they can begin utilizing services by the date specified in their service agreement.
• Assist in Gate keeping new sales kits as they are submitted to Implementation to ensure that the paperwork and sales kits are complete and accurate
• Balances QTD/YTD wages and deductions and any related information to accurately reconcile client data as it is being loaded.
• Researches and resolves client Sure Check rejections in a timely manner to optimize client experience and satisfaction.
• Establishes and maintains a positive working relationship with clients, sales, and coworkers to promote Surepayroll quality service image.
• Other responsibilities include verifying bank changes, verifying phone numbers for MFA, setting up new states and EIN for existing customers, and handling entity changes
• Scans kits into ORS for new and existing clients to ensure that Taxpay client documentation is available for future reference.
  
  

Qualifications

• H.S. Diploma in
• 2 years of experience in Call center or support environment.
• 2 years of experience in Payroll experience.