At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary
Serves as a consultative and strategic partner in the design, development, and execution of volunteer program and strategies including activities such as, but not limited to, sourcing, recruitment, onboarding, and retention initiatives that align with the mission, values, and objectives of Memorial Healthcare System (MHS).
Responsibilities
Determines communication protocols for volunteers and those who work with them.Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.Creates volunteer policies and procedures including volunteer forms, volunteer position job descriptions, volunteer handbook and code of conduct.Provides leadership, guidance, and mentoring to Volunteer Coordinators, including hiring, orienting, evaluating, disciplinary actions, and continued education initiatives.In collaboration with internal partners, supports the Memorial Experience through voice of customer measurement tools to ensure volunteer and department leaders’ experience (i.e., annual volunteer survey, annual leader survey); also ties in patient experience impact.Leads, develops, designs and evaluates volunteer recruitment and retention strategies: leverages existing volunteer network, and cultivates new relationships/partnerships to create pipelines (represents the organization at community events, builds pipelines/networks, develops community partnerships, etc.).Serves as Subject Matter Expert (SME) regarding volunteer processes (i.e., partners with and influences business leaders on volunteer strategies, plans, and practices).Facilitates the development and maintenance of the Volunteer Branding Strategy to effectively attract volunteers through marketing initiatives and plans.Develops strong working relationships with high schools, colleges/universities and community-based organizations. Obtains working knowledge of their programs.Develops, designs, monitors, and evaluates volunteer appreciation and recognition programs.Develops, maintains, and monitors Key Performance Indicators (KPIs) in order to measure and report efficiency, service, and productivity results to improve effectiveness of the function.
Competencies
Education and Certification Requirements:
Bachelors (Required)
Additional Job Information
Complexity of Work: Excellent presentation, public speaking and community relations skills. Excellent verbal and written skills. Ability to communicate, motivate, lead and relate effectively to a wide variety of individuals. Required Work Experience: Three (3) years of experience relevant to leading successful volunteer programs and experience implementing volunteer projects and plans.
Working Conditions And Physical Requirements
Bending and Stooping = 60%
Climbing = 0%
Keyboard Entry = 80%
Kneeling = 0%
Lifting/Carrying Patients 35 Pounds or Greater = 0%
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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