Customer Success Specialist

Help us bring our vision of global wellbeing to life

Position Title: Customer Success Specialist

Location: Bellevue, WA(On-Site)

Position Type: Regular, Full-Time

Who We Are

At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

At Roundglass Living, our mission is centered around helping individuals lead healthier and more fulfilling lives through the practice of holistic wellbeing. We achieve this by providing access to the best teachers, innovative tools for cultivating healthy habits, and scientifically backed resources. Through these offerings, we empower people to make lasting changes that enhance their overall health and wellbeing.

About The Role

As the Customer Success Specialist , y ou will lead the collaboration efforts with enterprise sales teams, Product Leaders, and a variety of other stakeholders to adapt our portfolio of health and wellbeing products and services to meet our users’ needs. Within the team, you will be the key subject matter expert for our product, technical architecture , and the health/wellbeing industry domain.

What You’ll Do

• Orchestration of the ideation, design, and development processes of defined products and solutions across RoundGlass products
• Lead the team in technical direction during development ensuring all solutions are strategic and scalable
• Identify and understand unique problem cases in the market and product needs and formulate solutions using the portfolio of products and services
• Build a working knowledge of similar products to create a competitive product strategy
• Drive innovative solutions to connect knowledge between Design, Engineering, Marketing, and Sales to deliver new features and products
• Create standards and complete modeling to monitor and enhance capacity and performance
  
  

Skills & Qualifications

• 5 years of prior Sales Engineering, Pre- Sales or Solution Architect experience 
• Outstanding professional, sales, and technical capabilities; comfortable supporting enterprise (field) sales teams on targeted accounts
• Ability to see and present “the big picture”, and architect solutions to solve customer problems, and business challenges
• Strong customer facing and relationship building skills
• Demonstrated excellent verbal and written communication skills, needs analysis, positioning, business justification, and closing techniques
• Data analysis and good data-driven decision-making skills
• Previous Sales / Solution Engineering experience in health/wellness space or Enterprise SaaS platforms preferred
• Familiarity with start-up environment preferred
  
  

Pay & Benefits

The anticipated salary range for this position is $70,000-$95,000. Compensation offered will be determined by level, job-related knowledge, skills, and experience. Certain roles may be eligible for a bonus incentive as part of a full salary package. I n addition , Roundglass offers comprehensive benefits: Regular 9 federal holidays and 1 floating holiday, 3 days of bereavement, 2 days of jury duty, medical/dental/vision with PPO/HSA plans with employer contribution, EAP provided by CIGNA and Standard, Pet Insurance for your furry friends, Basic Life/LTD/STD employer paid, 401k plan with maximum match of $5,000.00, PTO (paid time off) 120 hours to start and increased by years of service. S ome benefits are not applicable for Part-Time Employment & outside of the United States.

Why RoundGlass: 

RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people.

We’re a group of talented, socially conscious , gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Website , Facebook , Instagram and LinkedIn .

RoundGlass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. RoundGlass will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact rg. [email protected] for more information .

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