Partner Success Manager

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About The Opportunity

Salsify pioneered the first Product Experience Management (PXM) platform to help brand manufacturers win more sales and grow market share online. We work with a growing roster of hundreds of leading brands across the globe including Coca-Cola, Bosch, GSK, Rawlings, and Fruit of the Loom. We’ve come a long way since starting in a Boston basement in late 2012, and now have great, happy customers across the entire supply chain, from brands to distributors to retailers to marketplaces.

Salsify is looking for an experienced and driven Partner Success Manager to drive the expansion and enablement of our partner service delivery network. In this role, you will be responsible for the onboarding and enablement of our delivery partners, ensuring that our partners’ delivery meets our high standards of execution, and increasing the breadth of services our partners can deliver. You will draw upon strong technical expertise along with strong coaching to build a global portfolio of Salsify delivery partners.

This is a key strategic position to the growth of our partner network and the ongoing success of our Partner Success organization.

How You'll Make An Impact

• Expand the overall service delivery portfolio of our global partners.
• Drive technical onboarding of partners on the Salsify platform.
• Enable partners on service packages and delivery approach and methodology.
• Implement delivery best practices with our Regional and Global System Integrators
• Drive technology innovation with our ISV partners
• Promote the creation of a center of excellence within our partners as they build their Salsify practice.
• Ensure overall delivery quality of partner service delivery by evaluating performance, providing feedback, and coaching to improvement.
• Develop scalable onboarding and enablement procedures to increase delivery volume and efficiency.
• Create and refine partner enablement materials.
• Work cross-functionally with Product, Customer Success, and Sales to ensure an exemplary experience for customers utilizing our partners.
  
  

You'll Enjoy This Role If You Have

• Experience in customer-facing consulting, support, or enablement position in fast-paced, high-tech companies
• Experience and are comfortable working with multiple stakeholders across multiple levels in large organizations
• A love for coming up with solutions to all sorts of challenges, whether they be technical challenges or organizational challenges
• Ability to clearly and thoughtfully explain new concepts to diverse audiences
• The curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry and company-specific terminology
• The ability to manage multiple partner’s needs at once
• The ability to gain the trust and support of peers and partners through collaborative problem solving and teamwork
• The ability and willingness to travel up to 10% of the time
  
  

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent '[email protected]' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].