Production Support Manager

Capabilities Required

• Total 14 years with min 8 year exp in leading a team of Application support
• Solid Experience of leading teams supporting Cat1 / critical production applications
• Experience of supporting critical applications in Payments domain
• Payment engines, Payment Gateways
• Reconciliation and investigation
• Payment Integration
• Experience in Payment products like FIS OPF, NPP, CBIS, GPP, PAG
• Having experience of supporting any of payment schemes like NPP, RTGS, Cross border Payments, SWIFT, Fast Payments, CHAPS, SEPA etc.
• Detailed Knowledge in Change /Problem / Incident management
• Solid Experience of managing recoveries and major issues.
• Effective communicator and who can work under pressure
• Precise Questioning and Answering skills is a must in this role
• Experience of running Disaster Recoveries / simulations and BCP exercises.
• Open for 24x7 Support

Tools and technologies

• Experience in using ServiceNow for incident, problem management and CMDB. Candidate should have understanding of Incidence governance and production change governance.
• Candidate should be well versed with logging and monitoring tools like Splunk, AppDynamics, DX-APM, Cloudwatch etc.
• Candidate should have experience in traversing Java and Springboot code in GIT and make code fixes in production.
• Candidate should have a good understanding of cloud technologies in both AWS and Azure and should be capable of supporting microservices and 3rd party products in cloud and on-prem environments.
• Candidate should be familiar with following technology elements
• Docker containers
• Kubernetes,
• Kafka,
• MQ,
• Unix Shell scripting
• Control-M
• REST APIs and API gateways like Kong
• Databases like Oracle, PostgreSQL etc.
• Load balancers and API Proxy
• Familiarity with Security tools like CyberArc, Hashicorp Vault, Snyk, Checkmarx etc.