Assistant Training Manager (Departmental Trainer)

Job Description

Job Title: Assistant Training Manager

Function: Human Resources

Location: Lonavala

Primary Purpose

We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Adventure & Resorts. The ideal candidate should have a strong background in conducting departmental trainings especially for major operational departments viz. F&B Service and housekeeping. He / she should possess excellent communication skills, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Training Program Development: Design, implement, and evaluate comprehensive training programs for F&B Service and Housekeeping departments to ensure consistent and high-quality service.
• Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
• Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
• Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for F&B Service and Housekeeping to maintain consistency and excellence in service delivery.
• Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.
• Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
• Training Materials: Create and update training manuals, guides, and other materials to support training initiatives.
• Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
• Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.
  
  

Qualifications

Job Expectations:

• Education: Bachelor’s degree in hospitality management is a must. Additional certifications in Training & Development or a related field will be a plus.
• Experience: Minimum experience of 4-5 years as a F&B Service departmental trainer or a professor in F&B Service and Housekeeping department from a reputed luxury resort or hotel environment or hospitality institute.
  
  

Minimum Qualification

Bachelor’s degree in hospitality management is a must. Additional certifications in Training & Development or a related field will be a plus.

Minimum Job Experience

Minimum experience of 4-5 years as a F&B Service departmental trainer or a professor in F&B Service and Housekeeping department from a reputed luxury resort or hotel environment or hospitality institute.

Reporting To

HR Director

Travel

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