Data Analyst - Customer Interactions

At ING we are looking for a Data Analyst

Your role and work environment:

We are looking for a talented and enthusiastic Data Analyst to join our Data Analyst team of Customer Interactions and Monetization Tribe.

The responsibility of this team is to support business in their analytical needs, through descriptive analytics and diagnosis, generating insights and recommendations that support better decision making and derives in greater commercial results.

We are looking for a dynamic and proactive person, who connects successfully with Business areas, understands their needs, their services and products functioning and the data ecosystem, and can generate accurate and meaningful data driven analysis and recommendations.

We expect from you a strong and honest teamwork spirit to create an excellent and collaborative environment with business stakeholders and your Data Analyst teammates, contributing this way to a robust and high skilled data analyst community.

Are you a great team player and like having fun while you are working? Then this is your place.

Your key responsibilities:

As a Data Analyst, you will proactively connect Business areas and understand their needs, their services and products functioning and the data ecosystem, and can generate accurate data driven analysis and recommendations, as…

Product analysis trends to increase sales conversion, reduce product attrition, improve digital funnels, support recurrent or ad hoc inbound/ outbound communication campaigns, etc.

Customer analysis to understand customer behavior, customer life time value, determine customer segmentation and create customer evolution forecast.

Support and advice business on their reporting needs and any other analytical need.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

Bachelor’s degree in mathematics, statistics, computer science, economics, or other degree with strong analytical content.

Full proficiency in Excel, SAS and SQL (knowledge of other programming languages such as R or Python will be appreciated).

At least 3-6 years of experience in a comparable role, transforming data to extract key business insights using statistical/analytical concepts.

Your communication skills enable you to work together with many different parties throughout our organization.

Willing and able to learn and to improve your technical and your interpersonal skills.

Customer centric.

Fluent English will be appreciated.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI ) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!