Supervisor, IT

AAA Oregon/Idaho is looking for a Supervisor to help lead our Information Technology team, based in our downtown Portland, Oregon office.

Are you committed to professional growth? Do you enjoy coaching a team to achieve success? AAA Oregon/Idaho seeks a professional and dynamic IT Supervisor who will provide management and leadership, daily direction, coordination, evaluation, delegation, and communication to the IT staff.

Collaborate with the CIO to identify department priorities; set schedules and monitor work assignments.

Key Results

• Provide leadership for the IT team including coaching and career development.
• Monitor all IT requests, incidents and problems.
• Triage urgent and complicated support issues to appropriate IT team members
• Facilitate the determination of root causes for incidents and problems and communicate appropriately to internal and external customers.
• Part of the on-call team rotation.
  
  

Supervisory Responsibilities

• Full supervisory responsibilities over a portion of the IT team; 4 direct reports.
  
  

Desired Skills

• Minimum 5 years of experience in an IT technical role supporting multiple operating environments, PC/Server operating systems (Microsoft Windows 2016 and later) and network communications
• Bachelor's degree in related field preferred.
• Experience with Cloud Data Centers preferred.
• 1-2 years previous management experience preferred.
• Exceptional interpersonal skills: can operate successfully with cross-functional team and across diverse employee populations.
• Strong communication and customer service skills (written and verbal).
• Ability to work in a collaborative team environment.
• Proficient time management and organizational skills.
• Ability to comprehend and document technical issues with attention to detail.
• Ability to manage, prioritize, and communicate status of multiple tasks simultaneously.
• Must be able to life/move up to 50 pounds.
• Spanish/English bilingual skills a plus (not required). Bilingual differential offered.
  
  

Location & Travel

• Physical attendance at the job site (Downtown Portland) is required for this role.
• Requires travel within the Oregon and Idaho region, typically 10%-15%.
• Position is subject to a Motor Vehicle records check and drug screen, including marijuana.
  
  

For full details on the duties and requirements, see the attached job description.

We offer competitive pay and time off programs, health, dental, disability/life insurance, up to 9% 401(k) total employer contribution, AAA membership, and more. Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment.

At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.