The ServiceNow Administrator/Developer will support developing, configuring, testing, implementing and maintaining the ServiceNow environments and integrating with other systems, developing and supporting automation. This position focuses on the following scope:
Primary point of contact for all operational support issues related to our ServiceNow instance used by multiple business units within the CSS organization.
Serve as Lead for providing ongoing production and end user support of ServiceNow.
Provide Administrator functions such as managing Users, management/maintenance of the global data sets, creating and configure Notification, Business Rules and workflows to manage process.
ServiceNow discovery experience using MID server.
Integration with other third-party tools (e.g. Puppett, SolarWinds)
Report development within ServiceNow.
Integration with CSS existing architecture
Identify system deficiencies and recommend solutions.
Follow established ITSM department procedures, such as change management.
Required Skills/Level Of Experience
Minimum B.S Degree & Minimum 7 years of experience
Demonstrate sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident, Problem, Change, Request Asset and CMDB, Discovery Knowledge – 3 years