Receptionist

The Receptionist is responsible for answering, screening and transferring of telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility. This position reports to the Front Desk Lead.

Duties and Responsibilities

• Answer incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call.
• Efficiently and accurately schedule, reschedule and/or cancel dental appointments as requested by the patient.
• Check insurance and verify eligibility information.
• Collect payments from patients.
• Collect, update and verify all pertinent patient demographic and insurance information.
• Participate in patient education and health promotion activities.
• Participate in quality assurance activities.
• Attend and participate in training and meetings as required and assigned.
• Provide quality customer service to patients and providers.
• Resolves patient inquiries, complaints or concerns regarding their accounts or appointments.
• Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
• Complete other duties and related projects as assigned.
• High school diploma, GED or equivalent required.
• Minimum of one year of experience in a dental or healthcare environment
• Customer service experience and ability to provide a high level of customer assistance.
• Fluent in verbal and written Spanish language highly desired.
• Experience using electronic practice management systems, such as Epic is strongly preferred.
• Computer skills including proficiency in data entry, internet use and Microsoft office applications.
• Excellent verbal communication skills
• Ability to maintain confidentiality and privacy of information.
• Ability to adjust to change and ask clarifying questions when necessary.
• Ability to communicate well with people of diverse cultural, professional and experiential backgrounds.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.