PROGRAM SUPERVISOR - FAMILY RECRUITMENT (46934)

Job Details

Job Location

Greensboro, NC

Position Type

Full Time

Education Level

Graduate Degree

Description

Summary

• Frequent Travel required
  
  

The Family Recruitment Supervisor works with the Director of Family Engagement to develop, execute, and manage the team of Family Recruitment Specialists and Family Experience Specialist. The supervisor’s responsibility is to manage and support the team to build awareness for and recruit new foster, therapeutic, resource, and adoptive families for CHS. The Family Recruitment supervisor is ultimately responsible for the number of families who apply with CHS across the state of NC.

Primary Job Functions

Duties

• Responsible for the implementation and monitoring of CHS programs, policies, and procedures.
• Recruit, supervise, and support the professional growth of family recruitment team with a compassionate and innovative approach.
• Build effective teams and leverage all members while empowering others and providing mentoring and coaching opportunities.
• Promote a healthy work/life balance while maintaining professional boundaries.
• Promote professional growth across family recruitment team in areas of recruitment skills, customer service, and business/sales acumen.
• Motivates and engages colleagues and subordinates to deliver outstanding results.
• Demonstrates a bias for action and dedication to achieving goals by working beside colleagues and subordinates to deliver needed application outcomes.
• Contributes to excellence within the team and across the organization.
• Actively participate in Agency Leadership Team and FC2P Management Team.
• Participation in hub meetings to understand needs in real time, develop recruitment tactics based on needs, and execute change of action plans to support FC2P program teams.
• Excite and engage new families, businesses, and other non-profits to become involved with CHS.
• Weekly/Monthly tracking and communication of new family applications to family recruitment team and Director of Family Engagement
• Develop and maintain relationships with civic, faith, business, DSS partners, and other community organizations to build awareness about the need for families.
• Serve as DSS liaison/point of contact for Family Recruitment team for identified DSS agencies.
• Coordinate and participate in public speaking engagements to increase agency visibility and collaborations.
• Organize, facilitate, and document Information Sessions.
• Tracks and determines schedule of information session based on past and current attendance trends.
• Maintain a strong understanding and knowledge the NC Child Welfare system, foster care and adoption services, NC licensing standards,
• Ensure follow-up on and documentation of all Foster Care to Permanency inquiries, sending out applications when necessary.
• Be available to conduct training for MAPP/DT.
• Create and manage a statewide CHS Ambassadors Program.
• Work with the Director of Family Engagement to create and implement annual recruitment plans to increase accountability, define responsibilities, and realize outcomes needed to provide safe and loving homes for children in need across NC.
• Utilize data on CHS capacity and county need to drive the recruitment plan.
• Work closely with the Director of Family Engagement and the Marketing Team to track the marketing plan efforts in targeted areas.
• Contribute to a positive, engaging work environment.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.
  

Qualifications

Job Qualifications

Education, Licenses & Certifications:

• Master's degree from an accredited college/university, preferably in a human service or behavioral science field
  
  

Experience:

• 3-5 years’ significant relevant experience required; preference given to previous leadership experience
  
  

Competencies

Skills and Proficiency in:

• Strong working knowledge of human service systems for youth, young adults, and families and an ability to bring together and collaborate with diverse community partners
• Ability to make internal and external partners feel comfortable, listened to, and connected to the organization
• Capable of managing multiple projects, deadlines, and priorities
• Excellent relationship building and people skills
• Excellent oral and written communication skills with proven effective organizational and time management skills
• Excellent computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings
  
  

Ability to:

• Work independently from a home office and maintain adherence to deadlines.
• Must be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines
• Must be physically able to conduct on-site visits, and able to lift/move up to 25 pounds while supporting needs of the team
• Frequent travel required
• Availability for occasional evening and weekend hours
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business
• *Frequent Travel required