Program Director - Homeless Resource Center (bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.

We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve with a focus on the Latino Spanish-Speaking Communities.

The Mission Neighborhood Resource Center (MNRC) was founded in 2002 as a community response to the neighborhood's growing homeless population, the Mission Neighborhood Resource Center advocates for housing and resources to enhance the physical, social, emotional, and economic health of homeless residents in the 16th street corridor and surrounding Mission neighborhood. MNRC employs a service model based on harm-reduction principles and practices that focus on community building, basic human needs, and integrated health services for a diverse population as they move toward greater stability and well-being.

We are currently looking for qualified candidates for our Program Director role. This position reports to the Deputy Director/Chief Administrative Officer and is a Regular, Full Time, Exempt role with a starting yearly salary range of $108,000 to $119,000 with full benefits.

Primary Objective

As a member of MNHC’s Senior Management Team, the Director of the Mission Resource Center (MNRC) provides strategic planning and organizational development leadership to Homeless Services staff. This role involves developing and implementing strategic program goals, supervising MNRC staff, ensuring high-quality clinical and support services, managing operations, monitoring funding, preparing grants, and maintaining positive community relationships. The Director is also responsible for overseeing the integration of behavioral health, substance use disorder, medical clinic, and homeless resource services, ensuring they operate seamlessly under one roof.

Essential Functions/Responsibilities

Leadership and Management

• Provide leadership to MNRC-Homeless Services Department staff, ensuring an interdisciplinary model of care and effective teamwork.
• Conduct periodic staff and team meetings, coordinate the monthly MNRC Management Team meeting.
• Supervision and management of the Drop-In Services Manager, Clinic Supervisor, Behavioral Health Manager and Administrative Program Assistant, among other staff.
• Develop an annual professional development plan for MNRC Management team members.
  

Operational Management

• General oversight of operations processes for client services, including data collection and integration of medical and support programs.
• Ensure medical and clinical services comply with local, state, and federal regulations and MNHC standards and protocols, especially with HRSA-Bureau of Primary Health Care Health Center Program Requirements.
• Develop and update program policies and procedures in coordination with the MNRC management team.
• Integrate behavioral health, substance use disorder, medical clinic, and homeless resource services to provide a comprehensive continuum of care within the MNRC.

Medical and Clinical Services

• Oversee the medical clinic/services, ensuring high-quality patient care.
• Facilitate the integration of behavioral health, substance use disorder services, and primary medical care, ensuring seamless service delivery.
• Address barriers to patient/client/participant access to ensure effective service utilization.

Financial and Contract Management

• Prepare the annual MNRC-Homeless Services Department overall budget and specific contract budgets.
• Write, negotiate, and monitor homeless services contracts to ensure goals, objectives, and deliverables are met efficiently.
• Monitor funding opportunities and prepare grant proposals.

Community and Compliance

• Maintain positive relationships with relevant local, state, and national agencies supporting homeless services.
• Assist in compliance activities to meet federal Program Requirements with the Health Care for the Homeless (HCH) sub-recipient agreement.
• Participate in the MNHC Emergency Preparedness & Safety Committee and bi-weekly MNHC Senior Management Team meetings.

Other Responsibilities

• Participate in the Quality Management Committee.
• Attend other meetings and perform other duties as assigned.
  
  

Qualifications

Education

• Masters’ Degree in Health Administration, Social Work or Public Health and two years administrative experience OR a Bachelors’ Degree in related field and five years administrative/management experience.
  
  

Experience

• Minimum of 2 years of experience supervising professional staff and coordinating program services.
• Bilingual Spanish/English required.
• Demonstrated leadership ability, team management, and interpersonal skills.
• Proven ability to integrate support and medical services within a primary care setting.
• Expertise in homeless health issues and services.
• Experience in grant writing, contracts administration, and compliance preferred.
  
  

Skills

• Excellent verbal and writing skills.
• Ability to work professionally and ethically within multi-cultural settings, maintaining confidentiality and privacy.
• Sensitivity to homeless adults and families and LGBTQ issues.
• Experience with Health Information Systems, health data collection management and analysis, and Quality Improvement strategies preferred.
  
  

To learn more about our organization, please visit our website at

• Medical Insurance – MNHC pays 90-100% based on plan
• Dental and Vision Insurance – free to employee
• Life Insurance – free basic policy plus voluntary option
• Flexible Spending Accounts for health & dependent care expenses
• Commuter benefits for public transportation expenses
• Vacation – 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs)
• 12 Paid Holidays plus your birthday and 12 Sick Days each year
• 40 hours Paid Educational Leave
• 401k Retirement Savings Plan with Company Contribution
  
  

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.