Duda, the premier website builder for web professionals and marketing agencies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Our platform has powered over 1 million sites, backed by a $100 million investment from notable investors.
Duda’s platform inside our most strategic accounts in North America. You will be responsible for overall account health for the life of the account, from onboarding and training to retention, expansion and ongoing education. You will provide a trusted advisor relationship, ensuring all accounts are getting the maximum value from their relationship with Duda. You will truly own the success and health of these accounts.
The successful candidate will demonstrate a proven ability to build and grow relationships and trust with key stakeholders within our most strategic partners. A successful candidate for this role will be able to turn data into actionable intelligence and coach partners towards unlocking the full value of their relationships with Duda.
What You Will Bring
3 years in a client facing responsibilities, ideally Customer Success Manager
Experience working with remote teams and providing meaningful feedback throughout our organization
Experience successfully managing complex projects and driving accounts to adoption
Experience conveying technical and complex needs and translating between business and technical units
Experience managing hands on customers, priority for those in the SaaS space
Onboarding and training experience, specifically leading to increased early adoption
What You Will Do
Demonstrated success working with a variety of accounts, with differing business models, applying insights to create actionable recommendations across customer types
You will own the accounts you handle and be responsible for and measured by their health, growth and continued expansion opportunities
Action-oriented, with strong level of influence, driving customers to prioritize their work with Duda and helping to grow their business
You have proven experience analyzing and using data to better understand your customers and drive behavior
You are Self-motivated, team-oriented, and accountable, while focused on exceeding customer expectations
Live in the product you support - it is important you understand deeply the way customers use our platform and you can educate/mentor/coach them to achieve what they need using our tools
Must be able to analyze a situation and respond quickly - be an effective escalation point for executive level contacts
Some travel (10% or less)
What You Will Love Working For Duda
Duda is not a startup. Our product is best-in-class and adds new features continually. Our leadership team is passionate about providing the best employee experience
Competitive compensation, ongoing recognition, and an opportunity to develop new skills and fast-track your career
Unlimited PTO/vacation, top-tier health benefits, 401(k), dog-friendly offices, and in-office provided lunches
We offer a competitive package including base salary, uncapped variable bonus, health benefits, and equity, with a salary range of 100,000-125,000K OTE based on skills and experience.
Note: We value in-person collaboration but also appreciate the flexibility of remote work. Our Louisville, CO office offers a hybrid schedule for the perfect balance.
Want to learn more about Duda? Check us out here!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
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