Learning and Development Specialist

About The Role

The Learning and Development Specialist will be responsible developing and facilitating engaging training, managing EWC’s learning management system, and partnering cross-functionally to drive impact throughout the franchise network.

A Day in the Life

• Owns learning projects through all phases including needs analysis, stakeholder management, design, development, delivery, and assessment for multiple delivery methods including instructor-led, web-based, eLearning, performance coaching, and blended instruction.
• Partners with Subject Matter Experts (SMEs) and internal teams to analyze needs, select the right delivery option(s), design the solution, and support the implementation and delivery of the training program.
• Proactively identifies training needs through needs assessments, presenting recommendations and developing learning solutions to address performance gaps.
• Facilitates virtual and in-person training, workshops and meetings.
• Creates instructor and participant materials, job aids/resources, surveys, quick reference guides, FAQs, and assessment instruments.
• Designs pre- and post-assessments to measure learning.
• Monitors and measures the effectiveness of training programs through feedback, assessments, and performance metrics, and revises programs and materials as necessary to increase their effectiveness.
• Provides technical leadership in the support of EWC’s Learning Management System.
• Support day-to-day operation and maintenance of the Learning Management System (LMS).
• Identifies opportunities in the LMS for process and quality improvements, as well as overseeing system updates and upgrades.
• Assesses and tests LMS features to minimize error and limit negative impact to internal clients.
• Partners with Business Support team to identify and implement latest LMS enhancements and functionality and how the LMS integrates with other technologies.
• Ensures learning resources are up to date and manages versions on internal platforms.
• Leads and manages brainstorming and design sessions.
• Prepares key stakeholders to present Learning and Development deliverables such as communications, presentations, or training.
• Supports project management, governance and activities associated with large scale programs and initiatives and ensures integration and alignment across multiple concurrent programs and initiatives.
• Designs event programming for Franchisees and Center Leadership teams.
• Implements creative ways to build awareness of program offerings to increase engagement and participation through regular communication using various channels.
• Anticipates project issues/risks and clearly communicates resolutions.
• Analyzes and improves existing processes.
• Stays updated on industry trends and best practices in training and development to enhance program effectiveness.
• Up to 50% travel.

What Sets You Apart

• Self-starter with strong sense of ownership and ability to work autonomously.
• Exceptional presentation skills.
• Strong project management, time management and organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Ability to quickly pivot focus based on business needs and continue to deliver results.
• Serves as a change agent, business partner, coach, and facilitator.
• Strong analytical skills.
• Strong communication skills and capable of building support-style relationships with teams.
• Strong problem-solving skills.
• Culturally sensitive and knowledgeable of human resources issues.
• Ability to learn quickly and easily adapt to a dynamic environment.
• Authentic individual with impeccable integrity whose personal and professional values are consistent with EWC’s mission, vision and values.
• Credible and savvy businessperson who will be perceived as a trusted consultant and functional expert to the team.
• Well-cultivated creative thinker and thought leader. Demonstrates intellectual curiosity with an ability to see around corners.
• Vibrant performance-driven individual who possesses the fortitude to address challenging scenarios.
• Demonstrate experience with industry-standard methodologies, such as ADDIE and SAM models, Blooms Taxonomy, Kirkpatrick and Phillips’ Levels of Evaluation.
• Proficient in designing in Articulate, Captivate and similar software.
• Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook

Education And Experience

• Bachelor’s Degree in Human Resources Management, Education, Organizational Development, Business Administration, or equivalent experience preferred.
• 4 years of progressive experience in learning functions required.
• 4 years of instructional design or training development experience.
• 4 years of experience working closely with subject matter experts to develop training.
• Experience with LMS administration preferred.
• Experience in franchise/distributed workforce environments is preferred.
• In-depth Human Resources, Organizational Development and/or Talent Management background highly preferred.
• CPLP, CTDP, or other equivalent certifications/training preferred.

*This job is not eligible for US visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.