Engagement Leader

Job title: Engagement Head

Objectives

• Develop relationships within a large account at CxO level
• Build and keep improving Jade brand
• Alignment of Jade with the business objectives of the customer
• Strengthen focus on Project/Program governance ensuring consistent, on time / on budget delivery as well as account growth

Top responsibilities:

• Spearhead the team of delivery managers
• Be the onshore point for Jade for the customer

KRAs/Measurements

• Customer NPS, Booking, Revenue growth, Project Margin, Gross margin, ESAT

Job Roles & Responsibilities

Growth

• Work in collaboration with Jade functions to grow the account
• Review estimates for bids. Be part of defense team
• Engage with clients facilitating workshops to jointly develop understanding of their environment, synthesize findings, draw and presents conclusions.
• Ability to think on alternate proposals, Define/understand client expectations.
• Develop and/or review Statements of Work and other contractual documents to ensure delivery excellence
• Improve closing backlog every quarter

Delivery

• Build rapport with the customer
• Responsible for customer NPS
• Serve as a customer escalation point
• Understand the roadmap of the customer and requirements
• Review all project work in accounts
• Drive innovation within team
• Value articulation to the customer
• Work with teams in India and North America.
• Work to groom CDM/SDMs within the account and develop/track IDPs for them
• Be up to speed on trends and encourage teams within Jade
• Work with internal functions within Jade to grow the account
• Provide forecasts of impending ramp up or ramp down

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field (master’s degree preferred).
• Extensive experience in delivery management and account management.
• Strong knowledge of managed services and enterprise applications (Oracle/Salesforce/etc)
• Proven leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Excellent problem-solving and analytical abilities, with a focus on innovation and continuous improvement. Ability to switch between strategic and tactical hats.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.
• Proven expertise in working in an onshore-offshore model
• Experience with Semi conductor industry is an advantage

Base location: Has to be Bay Area.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.