Desktop Support Specialist

Are you ready to join a team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then this FinTech company is the place for you.

We offer innovative financial solutions to licensed and highly skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.

Who You Are

You are a motivated specialist who enjoys working in a high-energy environment while assisting BHG employees with any technical issues. You provide support and customer service on company-supported computer applications and services. You are a multi-tasker who has experience with ticketing systems and other modern software.

Responsibilities

• Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures
• Installing and configuring new PC hardware and software
• Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution
• Create, maintain, and deploy computer images to streamline OS installation
• Provide administration for computer, email, and user accounts to include account creation, password resets, and unlocks
• Document standards, best practices, and policies and contribute to IT FAQs
• Responsible for maintaining the inventory system for all IT-related equipment
• Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner
• Determines and implements solutions to specific laptop issues
• Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements)
• Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution
• Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment
• Participates in the analysis and explanation of network problems associated with specific workstation problems
• Documents and maintains technical support and physical asset records
• Provide after-hours on-call support as scheduled
• Develops and submits process improvement ideas and communicates to the appropriate team
• Educates end-users on the use of technology
• Other duties as assigned by the supervisor

Requirements

• 2-5 years of experience providing end-user support
• Bachelor's Degree preferred or another related field or work experience accepted in lieu of a degree
• ITIL Foundations Certification preferred. * CompTIA A , Network , or Security certifications preferred
• Understanding of TCP/IP, DHCP, and DNS
• Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc.
• Experience supporting Office 365 products
• Experience using a help desk ticketing system for tracking support tickets
• Experience with patch management tools
• Experience with Windows imaging tools
• Proficient in macOS and Windows
• Proficient in Microsoft Intune or similar mobile device management platforms
• Experience with single sign-on solutions, mobile device management (MDM)
• Excellent troubleshooting, problem-solving, and time-management skills
• Excellent interpersonal, written, and oral communication, documentation, and collaborative skills
• Banking or other financial industry-related experience preferred
• Employee must have transportation available to commute between offices in their given state
• Employee will be able to transport hardware to and from said offices in this mode of transportation

Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members
• Competitive PTO and vacation policies
• Company 401(k) plan with employer contributions after one year
• Company-sponsored training and certification opportunities
• Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
• Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!