World Bioproducts is seeking to hire a Customer Service Specialist with a sharp attention to detail and enthusiasm for providing exceptional customer care. We take a hands-on approach to growing our customer base and fostering the long-lasting relationships that we have established. As an experienced team in customer service and sales, we seek to provide world class service to our domestic and international customers.
Main Responsibilities:
Participates in domestic and international order processing, including setting up and tracking shipping logistics, ensuring compliance with trade laws, and communicating lead times to the customer.
Respond to customer inquiries about order status, pricing, product availability, invoice requests, etc. as received.
Works closely with the VP of Interntional Sales to maintain documents, account information, and assist with customer inquiries and concerns as needed.
Receive and address customer service incidents and work cross-functionally to follow problems through to resolution in a timely manner.
Maintains a systemized approach for recording customer service issues, tracking and reporting on key performance metrics.
Send Certificates of Analysis, as indicated via daily reports and ad hoc requests.
Participate in answering phone calls directed to the company and direct calls as necessary.
Assist with drop shipment and standing order management.
Collaborate with the Sales, Marketing, and Quality Departments as necessary to ensure fantastic customer service.
About You/Minimum Job Requirements:
Associates degree or higher required.
BA/BS degree preferred.
An eagerness to learn and improve upon existing skill sets in customer service and/or sales.
A positive personality and the natural ability to connect with customers and other team members.
Two or more years of relevant work experience.
Comfort working with Microsoft Office Suite, including familiarity with Excel.
Familiarity with Microsoft Nav and Salesforce preferred.
Strong mathematical and computer skills.
Excellent verbal and written communication skills.
What We Will Give You:
A spot in a high-growth company with ample room for professional development and advancement
Generous benefits, including excellent 100% employer paid health insurance, vision and dental insurance, disability and life insurance, employee assistance program (EAP), paid vacation, and 10 paid holidays
If you are interested in joining our group, please apply! We look forward to meeting you.
World Bioproducts is an equal opportunity employer committed to hiring a diverse workforce. We fully embrace the reality that a diverse, inclusive culture is the key to long-term business success. Great ideas come to life when people from all walks of life work together. We’re immensely proud that World Bioproducts is a place where different points of view and backgrounds thrive and are valued.
Company Description
World Bioproducts is dedicated to protecting and enhancing public health—in the U.S. and abroad—by making revolutionary, high-quality laboratory products to ensure the safety of the world’s food supply. With decades of experience, we remain a leader in food safety by providing innovative environmental sampling products and ideas to the global food industry.
As a member of our team, you'll make a difference in one of life’s most critical resources—safe food. We also care deeply about our impact on the planet. To this end, we have pioneered ways to reduce throwaway materials, invested in solar energy, and implemented extensive recycling programs to minimize what goes into the landfill. Our hiring standards are high, yet our company culture is established and welcoming. If you are looking for a position where there is an opportunity to have a significant impact, where you can enjoy a healthy work-life balance, and what you value most is doing stellar work in a thoughtful and engaging environment, please join us!
World Bioproducts is dedicated to protecting and enhancing public health—in the U.S. and abroad—by making revolutionary, high-quality laboratory products to ensure the safety of the world’s food supply. With decades of experience, we remain a leader in food safety by providing innovative environmental sampling products and ideas to the global food industry. As a member of our team, you'll make a difference in one of life’s most critical resources—safe food. We also care deeply about our impact on the planet. To this end, we have pioneered ways to reduce throwaway materials, invested in solar energy, and implemented extensive recycling programs to minimize what goes into the landfill. Our hiring standards are high, yet our company culture is established and welcoming. If you are looking for a position where there is an opportunity to have a significant impact, where you can enjoy a healthy work-life balance, and what you value most is doing stellar work in a thoughtful and engaging environment, please join us!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Biotechnology Research
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