Operations Data Analyst, Trust & Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities
- Design and define operation management-related metrics, and build metric management schemes for global products. These metrics may include, for instance, data related to efficiency & quality performance of global moderation teams.
- Provide data support for business reports, run analysis and collect RCA feedback. Follow up with further management actions.
- Build and maintain data infrastructure, conduct data cleaning, troubleshooting and other data consulting work, manage data access, establish a single source of truth for global operation management.
- Push platform tools' iteration, usage and the configurations' completeness and accuracy, to further achieve data visualization and data accuracy in cooperation with multi-functional departments.
- Identify issue areas through data analysis and independently provide solutions & improvement insights to global management teams.
- Actively invocate resources, and the related projects may involve intensive cross-functional cooperation.

Qualifications

Qualifications:
- 2 years of experience in management, business process improvement, or analytical roles in content moderation or similar fields. Such as call centers and adverts moderation in tech companies.
- Proficiency in data visualisation tools, e.g., Tableau, Power BI, DataPower, etc.
- Strong statistics and math skills, including but not limited to correlation/linear/logit regression, hypothesis testing(t-test, ANOVA), cluster analysis, LMDI, etc.
- Strong communication, presentation & documentation skills.

Preferred Qualifications:
- A Bachelor's degree or higher in Management Information Systems, Business Analytics, Statistics or related subjects.
- Proficiency in Excel sheets and hands-on experience in SQL/R/Python.
- Wide experience in independently analyzing data, identifying issues, coordinating resources and solving issues.


Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.