Services Program Manager - Health

About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

What You Will Be Doing

Develop and launch new health- and food-related services enabled via supplemental benefits or direct payer contracts that improve lives of our customers and grow revenues. Services Program Manager will be responsible for identifying, developing, piloting/testing, deploying, and monetizing new services offered through internal, vendor or partner solutions. This role will closely interact with Clinical Services, Point-Of-Sale and Ecommerce Product and Engineering, Pharmacy and Store Operations, Business Development, Health Partnerships, Procurement teams to implement new health, nutrition, and wellness solutions for ACI customers.

The Services Program Manager must have an extensive background in supplemental benefits (food, OTC, hearing, dental) and fintech implementations of benefit design related to supplemental benefits, including point-of-sale implementations and item/SKU-level filtering, clinical services, solid understanding of healthcare and retail operations, familiarity with healthcare financing and claims billing. The role must engage cross-functionally with partners, vendors, and internal stakeholders to deliver short-term, periodic programs and new comprehensive services to complement the existing assortment of clinical, wellness, food, and financing solutions.

Main Responsibilities

• Identify new ways to leverage existing assets and internal talent to promote revenue growth.
• Identify, develop, pilot/test, deploy, and monetize new clinical and adjacent services, financing solutions or products to meet customer needs
• Create business cases and calculate ROI to prioritize projects based on revenue and EBITDA and fit with strategy.
• Lead or coordinate in-store and digital health events to grow direct or indirect revenues and drive engagement with our customers
• Collaborate with internal stakeholders to ensure smooth implementation of new services and solutions, ensure appropriate change management
  
  

Develop relevant success metrics tracking to continuously measure customer adoption, satisfaction, and financial markers of success (revenue, profit)

The salary range is $102,700-$143,800 annually. Starting salary will vary based on criteria such as location, experience, and qualifications.

What We Are Searching For

• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business functions
• Strategic thinker with a customer centric focus
• Excellent communicator with influencing and persuasion skills
• Strong influencer, collaborator, and relationship builder
• Data and solutions driven
• Innovative thinker, team player and problem solver
• Bachelor’s Degree in Pharmacy, Nursing, Science, or a similar field of study strongly preferred
• Demonstrated track record of effective and timely project management in cross-functional setting
• At least 6 years of experience in clinical operations, retail operations, or backstage projects supporting pharmacy or hospital operations
• Experience with project planning, process mapping, budgeting, team management, risk analysis, and scenario planning, including analytical and ROI evaluation of business scenarios
• Strong attention to detail, analytical, and problem-solving skills
• Outstanding communication and presentation skills
• Excellent time management, prioritization, and organizational skills with proven ability to meet deadlines
• Strong interpersonal skills with the ability to establish strong relationships both internally and externally, including the ability to indirectly lead and manage others to achieve goals
• Ability to work independently, in a fast-paced environment, with minimal supervision
• Proficient with Microsoft Office Suite or related software
  
  

Travel Requirements: Up to 25%.

• Ability to develop relationships, influence and collaborate across all levels
• Ability to manage competing priorities and multi-task to meet deadlines
• Excellent customer service skills and the ability to resolve complaints, inquiries and operational issues by influencing multiple stakeholders
• Strong communication and presentation skills
• Ability to build, motivate and lead teams to successful results
  
  

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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A copy of the full job description can be made available to you.