Implementation Manager

As an Implementation Manager on the Customer Success Team here at Turquoise Health, you will support data customers through their onboarding journey and be a key driver of customer experience. For this role, we are seeking a skilled professional who can lead cross-functional efforts, communicate effectively with stakeholders, and ensure a seamless implementation for our customers. You should feel comfortable working with technical IT resources, love taking on complex challenges, creating operational efficiency, and thinking creatively about new solutions.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

As an Implementation Manager, you'll…

Most of the time:

• Act as the primary point of contact for internal and external stakeholders throughout the implementation process
• Ensure successful new customer implementations maintain efficiency and on-time delivery via strong project management and execution on communications plans
• Anticipate potential roadblocks and develop contingency plans to keep implementations on track
• Own consistent tracking reporting on the implementation pipeline to ensure customer milestones are met and provide reporting to Turquoise leaders
• Communicate customer feedback for issue resolutions and process/product improvement
  
  

Some of the time:

• Keep customer implementation playbooks updated for all Turquoise Health products and services.
• Work directly with the Customer Success Operations team to iterate on processes to improve customer experience
• Work with existing customers to implement additional products or features
  
  

Requirements

What you bring to the Implementation Manager role:

• 5 years of implementation experience, spanning SMB and Enterprise customers
• Strong project manager skills, PMP certification a plus
• Experience working with EMR, revenue cycle, or claims data is a plus
• Excellent communication skills: written and verbal with internal and external customers
• Client management skills, professionalism, and demonstrated self-starter
• Excellent skills in time management, work plan management, documentation and communication, with the capability to balance multiple priorities in a complex environment
• Quick learner and motivated to understand various technologies
• Excellent analytical and problem solving skills
• Communication and collaboration skills across seniority levels and functions
  
  

Salary

The salary range for this full-time position is $115,000-$130,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

About Turquoise Health

At Turquoise, we're making healthcare pricing simpler, more transparent, and lower cost for everyone. Have you or a family member ever gotten an MRI, a lab, or even a straightforward surgery without knowing the cost in advance? That's bonkers, right? We're working to fix that.

We're a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite. Most importantly, we're an accomplished group of folks (moonlighting as authors, bass players, improv instructors, chefs, linguists, and trivia buffs) with a passion for improving healthcare. We're eager to find ambitious and well-rounded teammates to join us on this mission.

Job Location

Turquoise Health is a fully remote company based in the US. We work with team members and contractors in the US and around the world, but we operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

Disability Accommodation Email

Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected]