Client Support Specialist

Salary: £24,000 £2,000 OTE

Blink Payment is transforming the payments landscape. Our renowned online platform, backed by a dedicated UK-based team, is at the forefront of the payment platform revolution.

At Blink Payment we provide payment technology, powered by people. Innovating, and utilising the latest technology. Our aim is to make keeping track of payments and getting paid as easy as possible for our clients.

What makes us different:

Personal Touch - rated 4.7 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp and phone.

Platform - Our payment platform is secure and seamless, with every payment type your business will ever need.

Simplicity - We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform.

Our platform feels smart and savvy. Whilst helping businesses get paid quickly, easily, and securely. We provide a simple flow, facilitating multiple payment options, in-depth reporting and customisation, all in one place.

Our core values:

✨Bring a positive vibe✨

💡Stay switched on💡

🔍Be a problem solver🔍

🚀Nothing is too much🚀

Check out our website: https://www.blinkpayment.co.uk/

The Role:

We’re looking for a Client Support Specialist to ensure a best-in-class experience for our customers. Someone who can effectively handle and resolve customer queries, build strong relationships with our clients, and understand our technology and vision in depth. We love competitive, high-energy individuals who never back down from a challenge!

Key Responsibilities:

• Managing and resolving customer support tickets in a professional and diligent manner
• Taking full ownership of the end-to-end support process – from initial report to resolution
• Meticulous record-keeping on Salesforce
• Engaging through all client support channels – Phone, Email, Live chat
• Supporting and maintaining key relationships with other departments within the business

Ideal Candidate:

• Excellent attention to detail and organizational skills
• 1 years’ experience working within a client support team
• Excellent communication and interpersonal skills
• Alignment with all of Blink’s core values - Bring a positive vibe, stay switched on, be a problem solver, nothing is too much
• Ability to maintain a personable and professional manner

Why join Blink Payment?

• Come on board a fast growing privately owned business
• 26 Days Annual Leave Bank Holidays
• An additional day of annual leave for your Birthday
• Private Health Insurance (Vitality)
• Access to Perkbox - our flexible benefits portal
• Matched pension contributions up to 6%
• Enhanced maternity/paternity leave
• Frequent company social events quarterly company off-sites
• Learning & Development Opportunities
• Pool, Table Tennis, and Darts in the office
• Free fruit (no, we’re not joking 😉)
• £50 voucher per year to purchase Blink clothing