User Support Associate

We are looking 🔎 for a fantastic User Support Representative to join our team and assist our partner in California. 🇺🇸☀️The company you’ll be working with is a great SaaS provider that helps other companies manage their legal documents.

HKR was remote before it was even cool! 😎

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.

• but you can always drop by our locations in Bucharest and Cluj if you’re around.
  
  

What you'll be doing?

• 🔶 The job is a hybrid between someone that pre-qualifies customers that have expressed their intention to purchase and someone that provides customer support to existing clients;
• 🔶 You will be meeting lots of people from the legal industry, CFOs and CEOs.
• 🔶 You will call them via HubSpot to check if the software meets their needs and present the features; once qualified, you’ll pass the lead to a senior sales rep;
• 🔶 You will be providing information about the platform (capabilities, price, limitations, etc.);
• 🔶 You will conduct demo tours for new potential clients;
• 🔶 You will offer support for existing clients, who might have questions about the platform (how do you X, is this a bug, etc.);
• 🔶 You will collaborate with the rest of the team to submit and solve clients' inquiries.
  
  

About you

• 🌀 You come with 1-2 years of past experience in Customer Support;
• 🌀 You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
• 🌀 You have a Bachelor's Degree (or equivalent experience);
• 🌀 Having a tech-savvy background or even a passion for tech is considered a plus;
• 🌀 Past experience in Sales or Business Development is considered a plus;
• 🌀 You have strong people skills and a knack for problem-solving;
• 🌀 You have the ability to maintain composure and calm even when talking to executives (CEOs CFOs, etc);
• 🌀 You have the ability to synthesize details in short, information-filled sentences;
• 🌀 You are fun, optimistic, have a good laugh and at thе same time give it your best professional self.
  
  

Perks

• 💰 Great pay
• 🏠 Remote, full-time opportunity - working as an independent contractor
• 🕐 Rotating shifts: you’ll work in the afternoon shift for 3 weeks (2 PM - 11 PM) and in the morning shift for 1 week (9 AM - 6 PM)
• 🥳 Start-up culture, young team, no egos, no BS