UKG Applications Specialist

POSITION SUMMARY:

The HRIS Applications Specialist is a technical resource skilled in the management and support of one or more HRIS applications and provides support services to business users. The primary focus for the Specialist is to be responsible for maintaining and monitoring the Human Capital Management (HCM) /Human Resource Information Systems (HRIS) to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and ensures the usability and support for application enhancements and bug fixes. Secondarily the Specialist will provide similar support for other Corporate systems. The Specialist will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Specialist position is not a pure development role, it will require the use of some development/programmer competencies to complete work efforts. This role sits within IT and not in HR and will not be doing any day-to-day HR functions.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability.
• Maintain an end-to-end understanding of functional aspects of applications and associated business processes.
• Provide technical direction/assistance for assigned applications, including but not limited to UKG Pro, UKG WFM (Dimensions), UKG Business Intelligence (People Analytics)
• Monitor incoming service requests and incidents for assigned application(s)
• Investigate and diagnose service requests or incidents according to their priority/rank and identify the resolution and/or issue.
• Work directly with users to identify and resolve issues adversely impacting business processes.
• Identify solution alternatives to address issues raised throughout service requests or incident lifecycle.
• Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval.
• Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
• Complete high-level designs and associated estimates to meet defined requirements.
• Monitor application backlog (service requests, incidents) and keep open items updated with current efforts.
• Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in the area of responsibility along with regular audits to validate accuracy.
• Develop documentation and provide training to users as appropriate.
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications.
• Participates in the implementation project and provides input to IT Project Management Office to support clear and concise requirements definitions.
• Assist team members in handling major incidents for assigned applications; identify the root cause and short or long-term solutions.
• Informally mentor less experienced team members on an as-needed basis
• Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
• Develop customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
• Monitor systems and be available outside of normal working hours to support systems.
• Performs other duties as assigned.
  
  

MINIMUM ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field
• 5 years of experience supporting HRIS applications
• 3-5 years of experience with Oracle and SQL databases (including stored procedures, triggers, and scripts)
• 2 years of experience in application development or a programming language
• Must have extensive hands-on experience with UKG Pro, UKG WFM (Dimensions), UKG Business Intelligence (People Analytics)
• Familiarity with any of the HRIS products like Workday, SAP HCM, Oracle Fusion HCM, Kronos, ADP Vantage HCM, Lawson HCM, Oracle Taleo, SumTotal, SilkRoad
• Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
• Familiarity with Sarbanes Oxley IT Change management controls
• Strong written and verbal communication skills with an aptitude for problem-solving
• Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information.
• Must be able to analyze data and provide insights as needed.
• Must support Integrations between HRIS/HCM and other systems, including learning new technologies as needed.
• Experience delivering solutions that align with business strategies.
• Experience troubleshooting complicated issues across multiple systems and driving to solutions.
• Experience supporting resources performing user acceptance, regression, and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched, and closed on time.
• Experience providing technical solutions to non-technical individuals.
• Demonstrated team-building skills.
• Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude.
• Willingness to travel to company locations (up to 5%)
• Ability to support system outages and/or system issues outside of regular business hours when needed.
• Regular and reliable attendance
  
  

PREFERRED QUALIFICATIONS:

• Experience with UKG Pro, UKG Dimensions, UKG Business Intelligence (People Analytics)
• ITIL Foundations certified
• Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
  
  

EQUAL EMPLOYMENT OPPORTUNITY:

Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.