Senior Team Lead - Personal Injury Billing

As a Senior Team Lead your primary responsibility will involve supporting the Personal Injury Manager in the day-to-day operational oversight of their designated team. Within this position, you will engage with team members, offering guidance and leadership to enhance their individual skills and foster growth, ultimately enabling them to carry out their job responsibilities with increased effectiveness and efficiency.

Furthermore, as a representative of the Zynex brand, you bear the responsibility of delivering an exceptional experience to all "customers" in each and every interaction, without exception. Every decision you make should be in alignment with our mission, vision, and strategic objectives. All forms of communication, whether through email, mail, or phone, are expected to maintain a professional, straightforward, and harmonious tone. Any issues or obstacles that arise should be promptly addressed with solutions that align with our overarching strategy.

Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post

Competencies Needed

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
• Alignment & Leadership - Leads by example, provides clarity to others on the relevance and importance of Organization’s principles; understands impact of climate on performance; keeps Organization’s interests at the forefront of decision-making; acts with unwavering integrity; conveys confidence in approach; wins respect.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development through timely coaching, guidance, and feedback.
  
  

Essential Job Duties & Responsibilities

Leadership (25% of Shift)

• Model aligned leadership behavior, always communicating with utmost professionalism, and following all company policies/process without exception.
• Observe, document, and report all occurrences of employees when there is non-compliance with company policy, process, or following appropriate chain of command.
  
  

Quality Checks & Reporting (25% of Shift)

• Reviewing accounts/files periodically to ensure that employees are making progress on their workload, working files completely, and following company processes as they are outlined.
• Reporting to Patient Enrollment Manager any trends in Orders, Conversions, Collections of Deposits, Processes or Employee Morale as this impacts the entire Department.
• Providing professional feedback to Patient Enrollment Manager regarding team member’s performance in the areas assessed (Knowledge, Reliability, Initiative, Innovation, and Collaboration).
• Assist in resolving patient and/or insurance escalations.
  
  

New Hire On-Boarding & Staff Training (25% of Shift)

• Provide a seamless on-boarding experience from New Hire Orientation (NHO) into your department, including a structured on-boarding plan for at least the first week in the department.
• Report your team’s training needs to your direct Manager regularly to ensure additional support and resources are provided in a timely manner.
  
  

General Duties & Responsibilities: (25% of Shift)

• Complete typical duties associated with the Departments Team Lead position.
• Conduct 1-on-1 one coaching meetings with Specialists.
• Review timecards and ensure team is meeting daily goals.
• Operate independently in Zynex’s access database/billing system to complete patient orders with a high degree of accuracy.
  
  

Additional Duties

• Meet daily goals and other duties, as assigned by Manager.
• Dress and interact professionally in an office environment.
• Follow all company policies and address issues following appropriate chain of command.
• Complete.
• Be present/visible in the home office 5 days/week (M-F), 8 hours/day. Exceptions to this need prior approval from your direct Manager.
  
  

Education & Experience Requirements

• High School Diploma or equivalent required; college degree beneficial.
• Minimum 1 year of experience in a related field: Personal/Bodily Injury, Auto Insurance Adjuster, Legal Assistant, Paralegal etc..
• Previous experience leading teams of 10 direct reports.
  
  

Physical & Environmental Requirements

Computer Intensive Tasks (95% of shift):

• Ergonomics: Maintain proper posture using an ergonomic chair.
• Headset Usage: Regularly wear a headset for extended periods in a call center environment.
• Communication: Effectively communicate via spoken, written, virtual, and electronic means.
• Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
• Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
• Sitting/Standing for Extended Periods: Sit or stand for prolonged periods while working on a computer.
• Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
• Dynamic Office Environment: Operate in a fast-paced, professional office setting.
  
  

Physical Tasks (5% of shift):

• Heavy Lifting: Lift objects weighing up to 10 lbs.
  
  

Zynex Offers Exceptional Benefits (Full-Time Roles)

• Premium starting pay (starting $25/hour).
• Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays up to 2 additional floating holidays (1 every 6 months).
• 15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Health & wellness bonus up to $50/month.
• Frequent opportunities for role transitions and advancements.
• Up to $150/month reimbursement for community volunteer hours.
• Employee product discounts.
  
  

Zynex Medical accepts applications for this position on an ongoing basis.

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.

Zynex Medical Remains Vigilant Against Fraudulent Schemes, Including The Use Of Deceptive Tactics Like Text Messages And Forged Letters, Which Falsely Promise Job Interviews And/or Offers Of Employment Under Our Company's Banner. To Clarify Further

• We are actively hiring for various positions and will never ask for payment for job placements.
• Job openings are solely advertised on trusted platforms like Indeed.com, LinkedIn.com, and Zynex.com.
• Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.
• Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as zynex.com.
• Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.